The overall aim of the Service is to ensure a fair and safe trading environment, which promotes the well-being of consumers and allows businesses to prosper. We enforce a wide range of Trading Standards laws to help ensure that both consumers and traders receive a fair deal. We also hold the status of Investor in People and also provide verification services to local businesses.

The Leicestershire Trading Standards department offers advice and information for businesses and consumers. The department is split within six teams. These teams all specialise in their unique area, therefore providing advice with the highest level of confidence. Below is the list of teams within Trading Standards.

Find out what our Trading Standards Teams do and what service and advice they can provide for you.

Our work is diverse and covers many trading areas, these include:

The overall aim of the Trading Standards service is to ensure a fair and safe trading environment, which promotes the well-being of citizens and allows businesses to prosper.

To find out the priorities or any further information about the Trading Standards role, please view the Trading Standards Service Plan page.

The Trading Standards Service has a range of responsibilities which focus on promoting a fair and safe trading environment for businesses and their customers. Much of this is based on actions to ensure compliance with legislation about the quality, quantity and safety of goods and services and the truth of descriptions, advertising and marketing claims about products.

In order for us to continually provide the best service possible, the Trading Standards service have a commitment to you which involves the following:

For more information view the Trading Standards Service - Our Commitment To You page.

• Consumer – Contact Consumer Direct on 08454 04 05 06
• Business – Contact the Duty Officer on the Business Advice line on 0116 305 8000
  (Calls may be monitored for accuracy of information)

Have you ever thought about a career in Trading Standards?  

The trading standards service delivers the standards by which we can live without fear of becoming a victim of fraud or other criminal activity. Trading standards professionals have the power to enforce the law that governs the way we buy, sell and hire goods and services. Through this, consumers are protected from shady and dangerous practices and honest businesses are able to trade openly in a fair and competitive market.

If you would like to know more about a career in Trading Standards in general, or the local universities that have currently got courses in this area then please view the Trading Standards Jobs and Careers Information page.

Are you particularly interested in law enforcement, investigating issues such as unfair and illegal clauses in business contracts, and seeking out those who are intent on flouting consumer protection laws? Do you have the skills to deal with a wide range of people, providing help to local businesses and the community? Then a career as a Fair Trading Officer with the Trading Standards Service could be for you.

We will regularly monitor our response times and other matters referred to on this page

Where practicable we will check to see whether compliance with the law improves as a result of our efforts

As with most organisations the resources which are available do not enable us to do all that we would like. We therefore have to prioritise our activities. Please indicate how important some of the major areas of activity are to you by completing the Customer Consultation Form.

Alternatively you can e-mail into the Leicestershire Trading Standards Service and inform us of your complaint, comment or commendation.