Welcome to Change Management Unit Job and Careers Information

Change Management Unit

At Leicestershire County Council, as a four-star CPA rating, we recognise the need to change to keep delivering the excellent services our customers rightly demand. The landscape of local government is changing and there is an on-going need to address the transformation of service delivery.

So we have taken a fresh look at how we tackle the widespread change in order to deliver those improvements. We have refocused our resources, prioritised what is important and put in place a programme of carefully linked and controlled change. This programme is closely integrated to the day-to-day delivery of services.

See an article on our Change Programme (pdf file format 1.5 Mb)

To manage day-to-day activities across this wide-ranging programme, we have set up our new Change Management Unit (CMU), led by the Corporate Change Programme Manager. The primary role of CMU is to ensure that the components of the programme deliver the expected benefits, and that the programme is flexible enough to respond to changing demands and priorities.

Key Programmes

There are four key parts to the programme:

Organisational Efficiency - aims to deliver significant cashable savings through strategic procurement, a new approach to asset management, and shared services.

See an article about Procurement within Leicestershire County Council (pdf file format 200 Kb)

People & Performance - will create an employment environment and organisational culture that recruits, develops, rewards and retains the right people with the right skills to deliver excellent services to meet the needs of the citizens of Leicestershire now and in the future;

See an article from the Municipal Journal about our People and Performance programme (pdf file format 150 Kb)

Children’s and Adults’ Services Organisation - focuses on the integration of Children's services, including the implementation of a new approach to commissioning, and the transition to an Adult Social Care Department.

Customer First Programme - to provide customers with improved web, telephone and in-person access to obtain information and request Council services. The aim is to improve the Council’s provision and accessibility of customer services through:
- defining the Council’s services in a way that customers understand;
- improving customer service skills to meet expectations;
- creating a council-wide systems infrastructure to support customer services staff;
- providing extended telephone operating hours to customers;
- improving the usability and functionality of the Council’s website.

The Programme consists of 3 project workstreams, each of which covers a number of projects. The 3 workstreams are:

Service Migration - migration of services to the new improved approach, with more efficient customer service business processes and integrated systems;
Customer Service Operations Set-up - operational set-up of the new access channels: including a redeveloped website, improved telephony and better face to face customer support across the county;
ICT & Information Management - technology implementation including the ICT infrastructure and customer relationship management software.

For details of all our current vacancies please visit our jobs page

Welcome to Change Management Unit Job and Careers Information

Change Management Unit

Key Programmes

further information