Customer Care

Customer Service Standards

All our staff are committed to providing the best services we can to you, our customers. As part of this we are keen that, when you contact us, our responses to you are of the highest quality. We have produced Customer Service Standards to guide the way in which we work.

Customer Care Pack

There is also Customer Care Pack which contains important information for members of the public who are contacting Social Care Services.

The pack includes the following leaflets :

Who we are and what we do
What happens when you need our services
Our commitment to customer care
Compliments, comments and complaints - Listening to you to make our services better
Your social care record in safe hands - How we use your information, and how to access your social care record
Contact Details Bookmark
Social Care - Tell Us What You Think (comment card)

The information is reproduced on these website pages, but if you would like a paper copy of the pack (and for other general enquiries), please contact Communications : (telephone 0116 305 7404) or e-mail Adult Social Care Services

further information

Contact: Adult Social Care Service
Telephone: 0116 305 7404
E-mail: adultsocialcare@leics.gov.uk

Last Updated:
15 April 2008