Your social care record in safe hands

What is my social care record?

Your social care record is the information that we need to keep about you and your circumstances so that we can meet your needs in the best way possible. We will need information about you and other people who support and care for you. This may include your partner, doctor, health visitor and so on.

How do you record my information?

We will keep information in your social care record on paper and store it electronically. An electronic record is information that is held on a computer. Both of these types of records are kept confidential and secure.

How do you use my information?

We may use your information to:

manage, plan and improve the services we provide to you;
help train and teach social care professionals;
help with social research, but only if you agree when we ask you; and
provide central government with any statistics that they ask us for. We do not share personal information in this way.

We will not share your information with anyone you do not want us to (other than in the circumstances outlined below).

Do you tell anyone else?

With your agreement, we will share your information with the other people involved in your care so that we can all work together for your benefit.

Sometimes, by law we must share information with other organisations, for example, information about protecting children and vulnerable adults, and certain issues covered by the Mental Health Act 1983.

We will make sure that:

everyone working for us meets their legal duty to keep information about you confidential;
we keep your information safe and secure at all times, in line with the Data Protection Act 1998, the Human Rights Act 1998 and common law; and
anyone who receives information from us is also under a legal duty to keep it confidential.