Customer Services Strategy

To be a Leading Council recognised as an outstanding Service Organisation placing customers at the heart of Public Services

This document outlines our approach to delivering the County Council’s Strategy for Customer Service over the next three years. The purpose of the Council’s Customer Service Strategy is to set out the Council’s vision and ambition to deliver high quality, responsive, accessible, value for money services.

A fundamental principle of the Strategy is to develop a deeper understanding of Service Delivery from the viewpoint of the customer through consultation, feedback and the better use of information. To do this we must first identify who the customer is and then develop a service that is consistent with the needs and desires of the customer.