The Online Strategy aims to develop Leicestershire County Council 'online', provide an inclusive and integrated way to serve our community, understand the requirements of all the users of the online channel, manage the Council's online asset and ensure the Council's online presence supports a consistent brand and image.

Online Strategy 2009 to 2011 (Word document)

Transforming our Services

Leicestershire County Council are improving and modernising their services. Services will be more accessible and be more tailored to individual needs. There will be more choice and more control for people, over the services they are able to get.

Our Personalisation programme will affect many of our services and the people that use them. More information about these changes can be found here: About Personalisation

Medium Term Corporate Strategy

The Medium Term Corporate Strategy sets out the Council's longer term objectives and lists a number of specific improvements to services that it wishes to make. See the Medium Term Corporate Strategy for more information.

Risk Management

The County Council's approach to risk management is set out in the Risk Management Policy and Strategy. The Policy and Strategy can be viewed here: Risk Management Policy & Strategy 2010/2011 (Word Document 45Kb)

Information Management

In order to improve our delivery of services to the citizens of Leicestershire, it is essential that the information we hold is properly managed and kept secure and up to date. Keeping people informed of what we are doing is one of the key aspects of openness under which Leicestershire County Council operates. For more information, see Information Management.

Customer Service Charter

At Leicestershire County Council we are committed to putting our customers at the heart of everything we do.

We want to make sure that you are treated fairly, equally and with courtesy. As our customer, you have the right to expect decent, good quality, accessible services and information. It is our job to ensure that this happens.

We have published a Customer Service Charter which sets out our standards, that will be applied across all services of the Council.

Download the Charter (PDF Document, File Size 1MB)