Information about our Interpretation and Translation Services
These services are for people whose first language is not English and for people who have a disability.
This is a summary of the council’s Interpretation and Translation Policy. It sets out what Interpretation and Translation services the council will provide.
Why offer Interpretation and Translation?
The council wants everyone to be able to access the information and services they need.
We recognise that some people need the information we provide in different ways.
We want to make sure that there are no barriers stopping people from accessing our information and services.
English language courses
One way we do this is by offering English language courses. Another way is by offering Interpretation and Translation services.
The council believes that it is important for people to learn to speak English.
Understanding and speaking English will mean greater success when applying for jobs and make it easier to get services and information.
Courses for adults to learn English are provided by the council.
For more information about adult learning courses, please contact the Adult Learning Service on 0800 988 0308
Services to support the English language development of school age children are provided through the Ethnic Minority and Traveller Achievement Support Service.
Interpretation and Translation
The council also believes that Interpretation and Translation services should be available to the most vulnerable people whose life we have the greatest impact upon.
Please contact the council or ask at your local library, service shop or social services office if you need help in this way.
The council uses: Pearl Linguistics services to provide:
- telephone interpreting to communicate with customers over the phone
- professional interpreters who speak languages other than English to communicate with customers face-to-face
- British Sign Language interpreters and Lip speakers to communicate with customers face-to-face
- translation of documents and leaflets to communicate any relevant information to our customers in writing
The council will translate important documents into other languages and formats such as Braille, large print, tape, easy to read, DVD with subtitles and BSL.
Our commitment to you.
To ensure that everyone has equal access to services, we will:
•find out whether Interpretation and/or Translation would best meet your needs and provide this service as appropriate, and
•publish on the council’s website
(www.leics.gov.uk) information translated into the main languages spoken in Leicestershire.
(www.leics.gov.uk) information translated into the main languages spoken in Leicestershire.
A copy of the full Interpretation and Translation Policy is available on the council’s website.
If you require this leaflet in Braille, large print, tape or other format or if you would like some help in understanding this leaflet in your language please contact please call
0116 305 6029 or Minicom 0116 305 6048.
Information in different languages
The information shown above about our Interpretation and Translation Service is available in different languages. Please follow the links below to access this information in your language.
Online Translation and Help with Languages
There are websites available which will translate web pages or pieces of text into a selection of languages. Links to sites which will translate webpages online
Page Last Updated: 11 May 2011
