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CORONAVIRUS UPDATE

We are taking the necessary immediate and longer-term steps to support and protect residents, staff and partners. Our focus is on keeping critical services running, particularly those supporting vulnerable people.

Find out more about the support and guidance available, and any changes to our services.

Advice and support on Coronavirus (Covid-19) 

Coronavirus - FAQs about your or your cared for person’s care or support

Frequently Asked Questions about your or your cared for person’s care or support.

Cornavirus - FAQs about your care and support

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FAQs about your care or support   Opens new window

Will my homecare still come to support me?           

Your care workers should still come to provide your care. Your care provider should have emergency plans. We are also working closely with providers and asking them to support each other at this time. 

If for any reason, you are left without care and you do not have any family members, friends or neighbours who can support you, please call our customer service centre on 0116 3050004.

For non-urgent questions that are not answered below please email adultsocialcare@leics.gov.uk

My care provider says they can't send any care workers, what should I do?

At present there is no indication that existing care cannot be carried out, and so it is very unlikely this would happen. If a provider was having difficulties providing care they should be discussing this with the Local Authority at the first opportunity, and we are maintaining regular contact to monitor care provider capacity.

if for any reason you are left without essential care and you do not have any family members, friends or neighbours who can support you, please call our customer service centre on 0116 3050004. 

For non-urgent queries you can e-mail adultsocialcare@leics.gov.uk

My care workers aren't wearing masks, should I let them in?     

Current government advice is that Face masks will only be used if you or someone in your house has symptoms of the virus or if you are part of the group identified as requiring shielding. If this is the case, you should talk about this with your provider immediately, so they can risk assess the situation and your needs.

All Care staff delivering personal care should be using gloves and aprons. If there are paid care workers, cleaners or other helpers coming into your home they should be following strict hygiene and infection control measures like changing gloves, washing their hands more, keeping surfaces clean. If you are not sure about this, you should contact your care provider.

My care worker is showing signs of the virus, what should I do?         

If your care worker shows symptoms of coronavirus, please tell your care provider. They will need to carry out a risk assessment and take steps to protect staff, their families and other people they support, from the virus. Your care provider should work with you to make sure that you are also safe.

I / someone in my home has mild symptoms, can my homecare still come to support me?

You must contact your care provider immediately to discuss this with them.

Please also see the government’s latest guidance on social distancing

I / someone in my home has coronavirus, will my homecare still come to support me?    

You must contact your care provider immediately to discuss this with them.

Please also see the government’s latest guidance on self-isolation

I don't want a care worker as I think they have been abroad recently.

Your care provider should risk assess all staff that are providing care.  You should contact your care provider to talk about your concerns.

I want to cancel my/ my cared for persons, care as I don't want anyone coming into the house.

You need to contact the Customer Service Centre on 0116 3050004.

We will need to talk about how your needs will be met, and make sure you are aware about what to do if your situation changes.

I/ my cared for person's day service has closed what do I do?

We are working very closely with providers of these services and have asked them to think about how they can support people whilst still following the rules around social distancing. If the service closes your provider should be in contact with you to discuss other options, they can offer. We have also asked all providers to give us a list of people they support so we can be aware of people with high support needs and we are contacting these people to review their situation and look at what other support they might need.

I have elderly parent/s who I usually take shopping too but am self-isolating.

We are taking the necessary immediate and longer-term steps to support and protect residents, staff and partners. Our focus is on keeping critical services running, particularly those supporting vulnerable people.

Find out about available support on our website

You can find some companies that might be able to deliver food on our website

If this is critical and there are no other ways, please call our customer service centre on 0116 3050004.

I have elderly parent/s who rely on me to prepare meals and I am self-isolating.

We are taking the necessary immediate and longer-term steps to support and protect residents, staff and partners. Our focus is on keeping critical services running, particularly those supporting vulnerable people.

Find out about available support on our website

You can find some companies that might be able to deliver food  

If this is critical and there are no other ways, please call our customer service centre on 0116 3050004.

I / my cared for person, are in the middle of a care and support assessment will this carry on?    

We are changing how we are working and if you have a social care worker they will be contacting you as soon as they can, to tell you how they will continue with your assessment. This might be using a different method such as on the telephone

Can I still apply for a carer’s assessment?         

You can still complete online carers assessment or ask Support for Carers to help you to do this over the telephone. Leicestershire Support for Carers continue to offer their valuable support via the telephone, email, and social media.

www.supportforcarers.org

Tel: 01858 468 543 

Email: maureen@supportforcarers.org

You can also find some useful advice from Carers UK website about looking after your health and further support

If you are a carer that can no longer provide enough care for your cared for person, or if the person you are care for is left without essential support due to you being unwell and you have no other informal support networks to support during this period, please contact

Leicestershire County Council Adult Social Care

Tel: 0116 305 0004

Email: mailto:adultsandcommunities@leics.gov.uk

Emergencies / out of hours -Telephone the Emergency Duty team on 0116 255 1606 if you need to speak to adult social care outside of normal office hours.

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