Apprenticeships offered by the Adult Learning Service

Introduction to the apprenticeship training provided by GoLearn (Leicestershire Adult Learning Service) approved apprenticeship provider.


If you’re looking for career opportunities as an apprentice with Leicestershire County Council, you may like to visit the working for the council apprenticeships information instead.


We work with employers of all sizes to design apprenticeship programmes to meet organisational and training needs. We tailor programmes around job roles and skills gaps to make the training relevant to your occupational area, within the scope of the chosen Apprenticeship Standard.

Apprenticeships can be used to upskill existing staff into a new role or to bring new employees into your business. We can support you with advertising and recruitment to make the process easier for your business.

Apprentices must be paid at least the National Minimum Wage for apprentices, and employers must commit to supporting a minimum of 20% paid time towards learning the main aim, and support upskilling of English and maths to level 2 if not previously achieved. Traineeships are extended work experience of 100 hours, alongside employability, English and maths study over a period of 6 - 26 weeks. Traineeships support engagement between business and potential future employees.

Employees, apprentices and trainees

Apprenticeships are paid jobs with embedded training. At least 20% of paid time will be spent carrying out off the job training; this may be in the normal work setting or in a training setting. We work closely with the apprentice and employer to plan an individualised learning experience for each apprentice. Traineeships are pre-apprenticeship work experience programmes with an employability, maths and English study programme.


Enrolment is only available via application to an employer. All vacancies in England are advertised at Find an apprenticeship on the GOV.UK website.

Get in touch

To discuss any of our existing apprenticeship programmes, or to discuss your own business needs contact the:

Apprenticeships Team
FREEphone: 0800 988 0308

The list below is not a complete list of the standards we offer – if you would like more information on an apprenticeship that you don't see below, please contact us. We're happy to provide advice and guidance.

Current apprenticeships we deliver

Payroll Administrator and Payroll Assistant Manager

Leicestershire County Council are one of the first providers to successfully offer, and complete, the Payroll Apprenticeship Standards nationally. The knowledge aspects of the apprenticeships are delivered by payroll experts working in East Midlands Shared Services (EMSS), themselves a provider of payroll services responsible for paying over 60,000 people each month.

EMSS holds the Payroll Assurance Scheme (PAS) accreditation with the Chartered Institute of Payroll Professionals (CIPP) and are part of the Payroll Standards ‘Trailblazer’ Group.

For more information on the Payroll Standards, you can email the team directly at

View the full standards:

Payroll Administrator Level 3 - ST0073

Assistant Manager Level 5 - ST0869

Business Administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike, from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

View the full standard:

Business Administrator Level 3 - ST0070

Customer Service Specialist

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.

As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

View the full standard:

Customer Service Specialist Level 3 - ST0071

Customer Service Practitioner

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

View the full standard:

Customer Service Practitioner Level 2 - ST0072

Team Leader/Supervisor

A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

This Standard also incorporates an ILM Level 3 qualification. View the full standard:

Team Leader/Supervisor Level 3 - ST0384

Teaching Assistant

Teaching Assistants work in Primary, Special and Secondary education across all age ranges encompassing special educational needs and emotional vulnerabilities. The primary role of the Teaching Assistant is to support the class teacher to enhance pupils’ learning either in groups or individually, ensuring pupils understand the work set, know their learning objectives and stay on task in order to make progress.

Promoting self-belief, social inclusion and a high self-esteem play an integral part to pupils’ well-being; ensuring pupils thrive in a positive, nurturing, safe environment. It is an active role supporting the learner to access the curriculum. They are good role models, act with honesty and integrity, take part in team meetings; contribute to planning and class activities. Promoting fundamental British values through spiritual, moral, social and cultural development and positive behaviours are crucial in contributing to improved pupil progress and development.

View the full standard:

Teaching Assistant Level 3 - ST0454

Further reading

GoLearn! Leicestershire Adult Learning Service

In addition to our apprenticeships, GoLearn also offer a wide range of adult learning courses.

Working for Leicestershire County Council as an apprentice

Leicestershire County Council are looking to attract talented apprentices who have a strong work ethic and are passionate about making a difference to the people of Leicestershire. Our apprentices get to gain an industry standard qualification whilst getting the right guidance for a long and fruitful career.