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Affected council services
We are taking the necessary immediate and longer-term steps to support and protect residents, staff and partners. Our focus is keeping critical services running, particularly those supporting vulnerable people such as our children’s and adults’ services, coroners, urgent road repairs, waste disposal and public health.
At the moment, our priority is ensuring staff can run our critical services – public health, adults, children’s, regulatory services, urgent road repairs and waste disposal.
We are:
- Asking staff to work from home, where possible
- Looking at how we can protect the most vulnerable
- Minimising council meetings in line with Government guidance
- Cancelling all public events and large gatherings, such as a recruitment open day, adult learning courses, some theatre and attraction events – country parks are closed for car parking but locals may still use the parks as part of their daily exercise.
For more information, check the individual service updates below.
County Hall
The County Hall building is closed to the public.
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Adult learning
All adult learning courses are cancelled until further notice.
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Adult day services
Adult day services have been closed until further notice.
Adult social care services
For information and questions about your care or your cared for persons, care or support please see:
Frequently Asked Questions about your or your cared for person's care or support Opens new window
Information relating to COVID-19 (Coronavirus) for care providers, to support you in managing staff and supporting service users.
Blue Badge and concessionary passes
There will be some delay to the enquiry and processing of Blue Badge and other concessionary passes.
From Tuesday 24 March 2020 until further notice all concessionary pass holders whose journey starts in Leicestershire may travel for free on local bus services before 9.30am – passes will still need to be presented to the driver or ticket machine as normal. Passengers are advised to practise social distancing whilst on board, and to wash their hands or use alcohol-based hand sanitiser when they disembark.
Children and family wellbeing centres
These centres are now closed until further notice.
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Country parks
All country parks have been closed until further notice.
Events
Fostering
All scheduled ‘find out about fostering’ and ‘find out about adoption’ events have been cancelled until further notice. However, our team are still here to help if you would like to ask any questions or find out more about fostering or adoption. Please call 0116 305 05 05 or email fostering@leics.gov.uk
Libraries
Leicestershire libraries are currently closed. All events and activities usually held at libraries have been cancelled. These closures are in place until further notice.
Libraries in Leicestershire - Coronavirus FAQs Opens new window
Mobile libraries will not be operating until further notice.
Museums
All of our museums and heritages sites are closed until further notice.
Parks
All country parks have been closed until further notice.
Recycling and household waste
Recycling and household waste sites (RHWS)
All our recycling and household waste sites are currently closed until further notice.
Permits
Applications for waste permits have now been suspended until further notice.
Registrars
Focusing on the health and wellbeing of our staff and customers is our top priority. In line with national guidance and government recommendations we have taken steps to reschedule services we provide where possible.
Following the Prime Minister’s announcement on 23 March 2020, we will be suspending all ceremonies (including weddings), effective immediately.
The registration of births is currently suspended but there are special provisions in place so that you can put in a claim for a child benefit and any tax credits without registering the birth.
From 30 March 2020 registrations for deaths will move to a telephone basis. Your doctor or hospital will send the medical certificate to the registration service electronically and we will contact you to make a telephone appointment, complete the registration and issue the green form for burial or cremation electronically. Death certificates will be posted to you and you will be asked to make payment for these on the telephone at the time of registration.
If you have questions or concerns regarding your citizenship ceremony, wedding, civil partnership or registering a birth, please get in touch with the registrars team directly on 0116 305 6565 or use our contact us form.
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Roads and Travel
Services will be prioritised to ensure urgent work is done.
Schools
For the latest updates on schools, see Coronavirus – school closures and updates
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Special Educational Needs and Disability (SEND)
During this difficult time it is important that we ensure that support is provided to the most vulnerable children and families who have the most extensive needs. We have had to make the difficult decision to reduce or stop some of the services we provide.
You might also be interested in:
- Coronavirus - short breaks, play and leisure and domiciliary care
- SEND activities and groups
- Coronavirus - school closures and updates
- Information and support during coronavirus
- Coronavirus - guidance on vulnerable children and young people
Venues and attractions
The following venues have been agreed to be closed with immediate effect, following Government guidance.
- Century Theatre
- Beacon Café and Park
- Beaumanor Hall
- Bosworth Battlefield Heritage Centre and 1485 Tithe Barn
- 1620s House
- Charnwood Museum
- Melton Museum
- Record Office for Leicestershire, Leicester and Rutland at Wigston Magna
Waste
All our recycling and household waste sites are currently closed until further notice.
Trade waste
From Monday 30 March we will no longer be taking cash or cheque payments at the Whetstone Transfer Station weighbridge. There will also be a new process for credit cards where the driver will be asked to call the number displayed at the site and give the operative the card details. Receipts will then be sent via email.
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