Appeal the offer of a Personal Transport Budget (PTB)
For us to consider your individual circumstances you will to submit an appeal against the PTB offer. There is an appeal form that has a standard set of questions, which are designed to identify where a family’s or child’s circumstances amount to exceptional, making a PTB unsuitable for their individual needs.
How to appeal
Print off and fill in the form:
Please return it to the address detailed on the form.
You must send in the appeal form within 20 working days of receiving our offer of a PTB Working days are Monday to Friday (excluding bank holidays).
What happens next
Your appeal will be considered by a Reviewing Officer and a decision given to you within 20 working days.
If your circumstances are exceptional, your appeal will stop and we will offer other transport arrangements for your child. Please note, a PTB will continue to be paid until those new arrangements can be put in place, which may take up to 4 weeks in the peak period at the start of the academic year.
If we don’t change our decision and you still believe a PTB is not suitable, you can ask us to proceed to a Stage 2 review.
Stage 2 Appeal reviews
The appeal review is the second stage of the appeal process and will be conducted by an independent panel of officers with relevant knowledge or experience.
You can submit further explanation or evidence of your family’s circumstances to support your appeal.
We will tell you the date and time of the appeal panel review at least 10 working days before.
You must send any extra documents or evidence that you want the panel to look at to the Clerk to the Appeals Panel, at least 5 working days before the date of the review.
After the review
The panel will make their decision in private. The chair of the panel will write to you to tell you the decision within 5 working days of the appeal review.
That decision will be final. You can’t appeal again.