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Your views on our Care Technology Service

Earlier this year the county council introduced its new Care Technology (CT) service, which is available free of charge to eligible residents. We are asking members of our local communities for their views on what the service offer could be going forward for people with legacy equipment.


This engagement runs from Friday 11 November - Friday 9 December 2022

The Care Technology (CT) service was launched in April 2022 and recognises the importance of assisted technology in enabling people with care and support needs to lead independent and fulfilling lives.

Adults who meet the criteria will receive support in respect of their care needs and this may include care technology. People who have received care and support services in the past, including care technology, will be assessed as part of their care and support review.

If a person is not eligible to receive support, they are signposted to other organisations who may be able to assist them.

The council has an amount of legacy equipment that was previously provided on a discretionary basis, particularly to people who are deaf or hearing impaired. Since the launch of the new CT service, we have continued to receive requests for repairs and maintenance and have been providing a discretionary service.

Let us have your views

We are proposing that requests for repairs and maintenance for legacy equipment are considered as part of a care and support assessment review and be subject to Care Act eligibility criteria to ensure fairness across the service and those it supports.

We are seeking your views on what you think the service offer could be going forward for people with legacy equipment that may need future maintenance, especially where people may not meet the eligibility criteria for care and support. We are particularly open to any innovative and/or alternative approaches that you think we could consider and hearing about your experiences when you have accessed other sources of support.

Online questionnaire

Share your views before midnight on Friday 9 December 2022.

If you can, please complete the questionnaire online. If you need a paper copy of the questionnaire, please call 0116 305 4699. 

If you need help to complete the questionnaire or have any questions about the consultation, please call 0116 305 4699 or email: a& 

Please telephone 0116 305 4699 if you need this information in an alternative format. 

What happens next?

After the consultation closes on 9 December, we will analyse the results and share these with cabinet and residents in January 2023.