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Lessons learned following major home care changes

a person using a walking stick

Lessons have been learned from the roll out of major home care changes, says Leicestershire County Council.

Since November, home care in the county has been delivered through the Help To Live At Home service. 

The new approach brings home care, health and social care services together in each local area – including GPs, community nurses and social care - making it easier for people to get joined-up support.

The scheme is run jointly by the council and two NHS clinical commissioning groups (CCGs), and focuses on helping people re-gain skills so they can live independently. 

Almost 1,000 residents are now using Help To Live At Home, and another 700 are due to move over in the next few months.

During its launch, contingency plans were brought in after a care company pulled out just days before it went live. 

A detailed review of the service, published today (Tuesday), will shape future plans for transforming health and social care.


Help To Live At Home makes it simpler for people to access key health and social care, and I’m pleased that almost 1,000 residents are now receiving this innovative support


“During the launch, dedicated staff worked round-the-clock for a week to make sure home care was in place for everyone who needed it. I’d like to thank these staff for their hard work which ensured vulnerable people received the vital support they depend on.

“However, I’m clear that we must learn important lessons.

“The fact that we’re helping more people to manage their own care budgets and make their own choices is good news. But we need to have a better understanding about what this means for home care companies.

“The report also tells us that testing our suppliers more thoroughly is key. Companies may tell us that they’re ready to deliver, but more robust testing is essential. 

“Protecting vulnerable people must come first, and thousands of residents rely on this essential support week in, week out. Genuine lessons have been learned which will help shape future changes to health and social care.”


The integration of health and care services, so that people have seamless care, and are helped to maintain their health and wellbeing in the community, is vital work.


"This was one of the first large-scale procurements we have jointly undertaken to change the way care is delivered. The lessons learned report is invaluable to all partners working on this transformation, and is welcomed by the Integration Executive.”

A ‘lessons learned’ report will be discussed by the council’s adults and communities scrutiny committee next Tuesday (20 June). The meeting starts at 2.30pm and will be webcast, live, at - a recording will be available from the following day.

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