Scheduled IT maintenance

Online forms and portal platforms will be unavailable on Friday evening 25 September, 8pm to approximately 10pm due to some scheduled IT maintenance. We apologise for any inconvenience.

Report a trading standards issue

Complaints and appeals

Complaints

If you're not happy about the level of service you have received, you can contact us to complain – please see the Corporate complaints procedure.

Appeals

If you do not agree with a notice, an instruction or compliance advice issued by a Trading Standards Officer, you can appeal against the decision. Details of how to appeal are in the: