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Scheduled systems maintenance affecting multiple council systems: Several council systems, including online forms, will be unavailable this weekend from 6am Saturday 3 to 6am Monday 5 October.

CORONAVIRUS UPDATE

Accessibility statement

This website is run by Leicestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some older PDF documents aren’t fully accessible to screen reader software
  • colour contrast on some text elements is not sufficient
  • some image elements do not have alternate text attributes
  • some forms content does not have associated labels
  • some links may not have distinguishable names

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: web@leics.gov.uk

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email web@leics.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our reception has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. We also use Relay UK, a free app from BT which can help people with hearing and speech difficulties to communicate over the phone.

Find out how to contact, or visit us

Technical information about this website’s accessibility

Leicestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some not text content such as the search bar icon may not have sufficient foreground and background contrast. This might mean that the experience people with visual impairments might not be as good as it should be. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).
  • There may not be sufficient colour contrast. For example the list text on the interactive maps on the Where to walk in Leicestershire page. This fails WCAG 2.1 guideline 1.4.3 
  • Some card banner links do not have a unique and distinguishable name, this might mean the experience of people using screen readers and other assistive technologies might not be as good as it should be. This fails WCAG 2.1 guideline 4.1.2 
  • Some map form content does not have associated labels attached, this means that the experience of people using screen readers and other assistive technologies might not be as good as it should be. This fails WCAG 2.1 guideline 4.1.2 
  • Some image content does not have alternate text attributes attached, this means that the experience of people using screen readers and other assistive technologies might not be as good as it should be. This fails WCAG 2.1 guideline 4.1.2

We are working with our developer to correct these issues.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our older PDFs and Word documents don't meet accessibility standards. For example; they may not be structured so that they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix our Local Access forum annual reports.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 1 September 2020. We carried out our own testing using automated tools and manual checks. We used the Lighthouse accessibility tool and WAVE accessibility tool to perform an automated report on the website’s accessibility.

We tested a number of pages that included a wide range of functionality including images, videos and interactive cards.

What we’re doing to improve accessibility

We will regularly review the accessibility of this website with automated testing using the Lighthouse and WAVE accessibility tools. We will also conduct manual testing exercises, and review any issues reported by users of the website. We will work with our developer to make improvements.

This statement was prepared on 1 September 2020.

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