Accessibility statement

This accessibility statement applies to the Leicestershire County Council website.

This website is run by Leicestershire County Council. We want as many people as possible to be able to use this website. The text should be clear and simple to understand. 

You should be able to:

  • zoom in up to 300% without problems
  • view all content on smaller screens
  • navigate most of the website using just a keyboard
  • navigate the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website aren't fully accessible. For example:

  • some content is not available to keyboard users.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Contacting us by phone or visiting us in person

Our reception has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. We also use Relay UK, a free app from BT which can help people with hearing and speech difficulties to communicate over the phone.

Find out how to contact, or visit us

Technical information about this website’s accessibility

Leicestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some content is not available to keyboard users. For example the ‘What are you reporting’ buttons on the Report an issue to Trading Standards form and the page/topic headings on the A-Z page. This fails WCAG 2.1 success criterion 2.1.1 Keyboard.

We are exploring a fix for the A-Z page, but we understand that other organisations have found this issue difficult to fix, so we may not be able to resolve it.

We are working with our online forms platform provider to resolve the issue with the forms, as soon as possible.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our older PDFs and Word documents may not meet accessibility standards. For example; they may not be structured so that they're accessible to a screen reader.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish, do meet accessibility standards.

Live video

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Embedded third party content

  • The Facebook feed on the libraries page contains elements that may not be fully accessible.
  • The google map on the ‘Where to walk in Leicestershire’ page doesn't have an aria role description.

These are both third party content and are out of our control.

What we’re doing to improve accessibility

We regularly review the accessibility of this website through:

  • monthly scans by Silktide
  • undertaking automated testing using the Lighthouse and axe accessibility tools
  • using the NVDA screen reader
  • manual testing exercises
  • responding to any issues reported by users of the website.

We will continue to work with our developer to make improvements.

Preparation of this accessibility statement

This statement was prepared on 24 July 2020. It was last reviewed on 2 November 2022.

This website was last fully tested between 8 August and 24 August 2022 and a series of retests from 26 October to 2 November 2022. We did our own testing using the Lighthouse and axe accessibility tools and NVDA screen reader. We also conducted manual testing exercises such as navigating using a keyboard and different zoom settings and screen sizes.

The pages we chose to test included the wide range of functionality on the website as detailed below.

Also see

Interpretation and translation service