Leicestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to the leicestershire.gov.uk website, run by Leicestershire County Council. We want as many people as possible to be able to use this website. The text should be clear and simple to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- The alphabetical list buttons on our A-Z page is not accessible with keyboard or screen reader navigation, as items aren’t shown or read in the correct order. The third-party form Fishing Season Ticket contains links that do not follow a logical tab order. These fail WCAG 2.1 success criterion 2.4.3 Focus Order and 1.3.2 Meaningful Sequence.
- Our How do I dispose of page is a complex page and some links use identical text to point to different (but related) destinations. Some of the link text on the cards on our homepage and microsite landing pages is not read out correctly by screen readers. Some links within our documents may not be embedded behind descriptive link text, as they can double as both print and web-based material. The above fails WCAG 2.2 success criterion 2.4.4 Link Purpose – In Context, for each criteria.
- Where there is a Facebook feed, such as on our Libraries landing page, the navigation does not allow you to exit the feed at any time when using keyboard navigation or a screen reader. This fails WCAG 2.2 success criterion 2.1.2: No Keyboard Trap.
- Some items on some of our pages, such as icons, notification highlights, third-party embedded maps and elections data charts (and associated maps), are not being correctly identified, or are missed by screen readers. This fails WCAG 2.0 success criterion 4.1.2 Name, Role, Value.
- The search function on our elections pages for the map, for example on Election 2025 is not available to keyboard users. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).
- Some of our Drupal forms do not have labels or identify the purpose of fields programmatically. These fails WCAG 2.0 success criterion 1.3.1: Info and Relationships and 2.1 success criterion 1.3.5: Identify Input Purpose.
Our developers are looking into resolving the above issues by 30 September 2026.
Disproportionate burden
We are not currently planning to fix the following issues due to the cost, time and technical resource required.
- A small number our pages cause horizontal scrolling on ‘older generation’ mobile phones only, such as iPhone 6, for example Your Guide to education which uses a non-standard template. This fails WCAG 2.1 success criterion 1.4.10 Reflow.
- The core part of the interactive map on the Where to walk and ride in Leicestershire page is very complex and not keyboard navigable. Also, our third-party forms with detailed complex interactive maps are not compatible with screen readers. These fail WCAG 2.1 success criterion 2.1.1 (Keyboard).
Content that's not within the scope of the accessibility regulations
PDFs and other documents
- Some of our older PDFs and Word documents may not meet accessibility standards. For example; they may not be structured so that they're accessible to a screen reader.
- The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish, do meet accessibility standards.
Live video
- We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Embedded third party content
- The Facebook feed on the libraries page contains elements that may not be fully accessible.
- At 400% zoom there is some side to side scrolling for PDF documents.
These are both third party content or software and are out of our control.
Preparation of this accessibility statement
This statement was first prepared on 24 July 2020. It was last reviewed on 2 June 2026.
This website was last fully tested between 1 May and 31 May 2026. We did our own testing using the Silktide accessibility tool and NVDA screen reader. We also conducted manual testing exercises such as navigating using a keyboard and different zoom settings and screen sizes.
The pages we chose to test with Silktide and manually, included the wide range of functionality on the website as detailed below.
We use the Silktide accessibility tool to continuously monitor the website and PDFs, and resolve issues as they arise.
Feedback and contact information
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email web@leics.gov.uk
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email web@leics.gov.uk
We’ll consider your request and get back to you in 5 working days.
Contacting us by phone or visiting us in person
If you have hearing or speech difficulties you can use Relay UK – a free app from BT to communicate with us over the phone. Our visitors reception also has audio induction loops.
Find out how to contact, or visit us.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).