Opening times and contact information | Leicestershire County Council

Our top tasks are provided on this page with contact details if you need extra support.

You can also try using our A-Z of popular tasks to find what you're looking for.

Adult social care and healthHide content
Are you trying to:
- find out about getting help in your own home
- contact your social worker
- report abuse of a vulnerable adult
Other information you're looking for may be available on our Adult social care and health
Contact details:
Due to the ongoing impact of the Coronavirus pandemic, we are currently experiencing delays in answering calls - we are working hard to get to you as soon as we can.
We are currently only able to deal with urgent or high risk calls via the phone. For non-urgent enquiries, we encourage you to use the links below where we have self-assessment forms available which will filter through to the appropriate team:
Self-assessment for Care & Support Needs
Carers Assessment
Self-assessment for minor adaptations and equipment for your home
- Please note, our email address has now been removed. Instead, use our online enquiry form if you wish to get in touch.
- Call 0116 305 0004 or if you are part of the deaf community text 07949 633 788 (Monday - Thursday 8.30am – 5pm, Friday 8.30am - 4.30pm)
- If you are needing to contact us out of hours with an urgent matter, please call the Adult Social Care and Health Emergency Duty Team on 0116 255 1606

Country parksHide content
Are you trying to:
- find out about country parks in Leicestershire
Contact details:
- contact us online using our country parks enquiry form
- call 0116 305 5000

Family informationHide content
Are you trying to:
- find information on local services in our Family Information Directory
Contact details:
- fill in our Customer Services online contact form and send us the details of your enquiry
- call 0116 305 6545 (Monday - Thursday 8.30am – 5pm, Friday 8.30am - 4.30pm)

JobsHide content
Are you trying to:
- find a job

LibrariesHide content
Are you trying to:
- find a library
- renew and reserve
Other information you're looking for may be available on the Library pages
Contact details:
- see the individual library for contact details and opening times

Record officeHide content
Are you trying to:
- visit the Record office (includes opening times)
Contact details:
- record.office@leics.gov.uk
- call 0116 257 1080

Report abuse or neglect of a childHide content
Are you trying to:
report abuse or neglect of a child
Contact details:
- call the First response children's duty team for urgent concerns on 0116 305 0005 (24 hour phone line)
- complete the practitioners online form

Roads and travelHide content
Are you trying to:
- report a highways related problem (including potholes)
- see grass cutting dates and information
Other tasks can be found on our roads and travel pages
Contact details:
- fill in our Customer Services online contact form and send us the details of your enquiry
- call 0116 305 0001 (Monday - Thursday 8.30am – 5pm, Friday 8.30am - 4.30pm)

Schools, colleges and academiesHide content
Are you trying to:
- apply for a school place
- find school term dates and holidays
Other tasks can be found on our schools, colleges and academies pages
Contact details:
- contact us using our school admissions online enquiry form
- call 0116 305 6684 (Monday - Thursday 8.30am – 5pm, Friday 8.30am - 4.30pm)

TransportHide content
Are you trying to:
- apply for an older persons bus pass
- apply for or renew a blue badge
Other tasks can be found on our roads and travel pages
Contact details:
- fill in our Customer Services online contact form and send us the details of your enquiry
- call 0116 305 0002 (Monday - Thursday 8.30am – 5pm, Friday 8.30am - 4.30pm)

WasteHide content
Are you trying to:
- find a recycling and household waste site
Other tasks can be found on our waste and recycling pages
Contact details:
- fill in our Customer Services online contact form and send us the details of your enquiry
- call 0116 305 0001 (Monday - Thursday 8.30am – 5pm, Friday 8.30am - 4.30pm)

Working for the council and pensionsHide content
Are you trying to:
- find out about Local Government pensions
Contact details:
- see the specific pension service for contact details and opening times

Main Reception and Switchboard

If you can't find what you're looking for above.

County Hall Switchboard: 0116 232 3232 Monday to Thursday 8.30am to 5pm, Fridays 8.30am to 4.30pm.
County Hall Reception opening times: Monday to Friday 8.30am to 4.30pm.

Leicestershire County Council, County Hall, Glenfield, Leicester LE3 8RA.

You can plan your journey to County Hall using the travel line website (just enter your postcode, followed by LE3 8RA).