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CORONAVIRUS UPDATE

Covid - latest information

Coronavirus restrictions remain in place across the country – here’s the latest information on our services.

You can find more information about current restrictions and what you can and can't do

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Older person's bus pass

You can apply for an older person's bus pass for free travel on the bus anywhere in England during off-peak times.

Coronavirus update

Please note: due to implications of the Coronavirus (COVID-19) there may be delays to concessionary pass enquiries and applications.

We are still accepting new applications for older persons concessionary passes however - please use the online application form below if possible and allow extra time for your application to be processed. We thank you for your patience at this time.

Eligibility age calculator

Check if you are eligible before applying. You must be at least the female state pension age, it doesn't matter if you're male or female. 

Use GOV.UK's state pension age calculator

Apply online

You’ll need to upload:

  1. A passport style photo

Your photo must be:

  • Taken against a light background
  • In colour, not black and white
  • Focussed on your face and not contain any background objects

You must:

  • Make sure your hair doesn’t cover your eyes
  • Remove tinted glasses or sunglasses if possible

If your photo doesn’t meet this standard it will delay your application.

  1. Identification

You won’t need to upload an identification document if you choose to use our online validation system supplied by GB Group - it uses your address and date of birth to verify residency and eligibility and is only used for the purpose of the application.

Alternatively you can upload an identification document. The identification document must show your name and date of birth. We accept:

  • Passport
  • Driving licence
  • Birth certificate

Apply online

We aim to process online applications within 5 working days.

How to use your pass

You can use your pass at off-peak times for free travel

  • Monday to Friday: 9.30am - 11pm
  • Weekends: All day
  • Bank holidays

This pass is only valid for you. Don't let another person use your pass. Your right to free travel is not transferable.

Only the pass most recently issued to you, is valid for travel. If you lose your pass and get a replacement, your original pass won't be valid, even if you later find it. You're likely to be refused free travel if you present anything other than your most recent pass.

Leicester Park & Ride services

There is a reduced fare for concessionary pass holders in accordance with the standard time constraints of their pass, on the days the services are running. See www.leicesterparkandride.co.uk for details of concessionary fares, route information and timetables.

Renewing an older persons bus pass

You won't need to renew your bus pass when it expires.

We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. Please ensure that you keep us informed of any changes to your name or address.

Changes to personal details

You can tell us online about any changes to your name or address.

If you’re telling us about a change of name you’ll need to upload a copy of an official document, such as a marriage certificate, as proof of your new name.

If your address has changed, you’ll need to upload a copy of a utility or council tax bill as proof of your new address.

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