Why you should report a flood
One of the main reasons you should report a flood is so that the risk management authority can be aware of where there are flooding issues. If they don’t know then they are unlikely to be able to help.
Flooding information can be used to:
- identify remedial actions such as unblocking gullies and raising riparian responsibilities with the responsible owner
- identify responsible organisations
- influence maintenance schedules
- validate predictive flood modelling
- support bids for funding project work which can help reduce flood risk - the greater the number of reports, the easier it is for agencies to make a business case for a project
- help capture the true economic cost of a flood
- facilitate partnership project work
We do not share flooding information with insurance companies.
We also do not share property specific flooding information.
Who to contact and when
There is no single organisation that is responsible for flooding.
Depending on what has caused the flood, you'll need to contact different organisations.
Please note that during a flood event there may be a delay in providing a response as the relevant organisation may be dealing with a surge in demand.
Flooding from an ordinary (small) watercourse, surface water (not on the road) or groundwater:
Contact the Lead Local Flood Authority (LLFA) using our flood reporting form
If you cannot complete the above form, please contact flood risk management directly at firstname.lastname@example.org
What happens next: An officer will review the report and prioritise a response based on the scale of it and what has caused the flood.
Flooding from a blocked road drain or surface water on the road:
Contact the Local Highways Authority using our Report it form
If you cannot complete the above form, please contact our Highways team directly at email@example.com
What to expect next: Responsibilities, how to report, and what to expect after reporting a blocked roadside drain or gulley are detailed on our Roadside Drains page.
Flooding from a river or reservoir:
Contact the Environment Agency via:
- The Environment Agency Flood line on 0345 988 1188 or
- The Environment Agency Incident Hotline on 0800 807 060.
Flooding from sewers or a burst water main:
Contact your water company:
Please note that if you have experienced sewer flooding or a burst water main it is important that you report it directly to the water company. The Council cannot report the flooding on your behalf for it to be counted towards water company records.
Flooding from a Canal
Contact: Canal and River Trust
If the flooding source is not identified in the list above, please email firstname.lastname@example.org