Find out who to contact in an emergency, to report a flood, for emotional wellbeing, or practical help, to include financial support such as grants.
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It's your responsibility to protect your home from flooding. The fire and rescue service may be able to provide over pumping or rescue from flood water depending on resource availability and risk level.
There is no single organisation that is responsible for flooding.
Depending on what has caused the flood, or where the flood is, you'll need to report it, or get advice from the relevant organisation below:
Flooding from or in the following locations:
Contact the Environment Agency via:
Contact Network Rail on: 03457 114 141 (24 hour)
Contact the Lead Local Flood Authority (LLFA) using our flood reporting form
If you cannot complete the above form, please contact flood risk management directly at flooding@leics.gov.uk or call 0116 305 0001 (during office hours only).
What happens next: An officer will review the report and prioritise a response based on the scale of it and what has caused the flood.
Contact the Local Highways Authority using our Report it form
If you cannot complete the above form, please contact our Highways team directly at flooding@leics.gov.uk or call 0116 305 0001 (during office hours only).
What to expect next: Responsibilities, how to report, and what to expect after reporting a blocked roadside drain or gulley are detailed on our Roadside Drains page.
Contact the private owner responsible for the property. If a watercourse runs through your land, you may have responsibilities.
Contact: Canal and River Trust
If the flooding source is not identified in the list above, please email flooding@leics.gov.uk
Find out what support is available in your local area before, during and after a flood:
Volunteers who work with local councils and agencies to reduce flood risks and represent local people. Email llrprepared@leics.gov.uk to find more.
Volunteers monitor a specific local area and tell residents when flooding is likely to happen. Email llrprepared@leics.gov.uk to find more.
LLR Prepared is a local resilience forum that delivers emergency planning for Leicester, Leicestershire and Rutland. It provides information and advice on how residents, businesses and communities together can prepare for, respond to and recover from emergencies.
If you have been evacuated or need to evacuate your home, you can contact your district or borough council to find out about assistance with emergency shelter.
If you experienced internal flooding to your home or business during Storm Babet (October 2023) or Storm Henk (January 2024), you may be eligible for a grant of up to £5,000 (inclusive of VAT) through the Property Flood Resilience (PFR) Repair Grant Scheme.
The flood warning and information service used in the UK to issue flood alerts and warnings.
If you need any support after a flooding incident, volunteers at The British Red Cross can provide (where possible) free and confidential emotional support and signposting to local services. Call 0808 196 3651.
British Red Cross support is available Monday to Friday.
For free and confidential emotional support and signposting to local services you can also contact the Samaritans.
If you can't find what you're looking for on our website, and are looking for advice on flooding, please contact us using this online flooding enquiry form.
This form is not for reporting a flood, or to be used in an emergency as we may not be able to respond immediately.
