Report a lost, stolen or damaged concessionary bus pass

If your concessionary bus pass gets lost, stolen or damaged you can request a replacement.

This is for use by Leicestershire County Council residents only, excluding Leicester City.


If you make several requests for replacement passes, we may ask you to explain the reason for this before issuing any further passes to you.

If you need a replacement pass please fill in our online form

Only the pass most recently issued to you is valid for travel.

If your pass is lost, stolen, damaged or doesn’t respond to the card reader on the bus, your new pass will replace any previous pass. Your old pass will become invalid and will not work.

If you're not able to complete the form online to request a replacement pass, please call our Customer Service Centre on 0116 305 0001.

Returning a pass that’s no longer needed

You can return any pass no longer needed by post (include a small covering note to let us know why it's no longer needed). Please send to:

Customer Service Centre
Leicestershire County Council
County Hall