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We are taking the necessary immediate and longer-term steps to support and protect residents, staff and partners. Our focus is on keeping critical services running, particularly those supporting vulnerable people.

Find out more about the support and guidance available, and any changes to our services.

Advice and support on Coronavirus (Covid-19) 

Report a lost, stolen or damaged concessionary bus pass

If your concessionary bus pass gets lost, stolen or damaged you can request a replacement.

This is for use by Leicestershire County Council residents only, excluding Leicester City.


If you make several requests for replacement passes, we may ask you to explain the reason for this before issuing any further passes to you.

If you need a replacement pass please fill in our online form

Only the pass most recently issued to you is valid for travel.

If your pass is lost, stolen, damaged or doesn’t respond to the card reader on the bus, your new pass will replace any previous pass. Your old pass will become invalid and will not work.

If you're not able to complete the form online to request a replacement pass, please call our Customer Service Centre on 0116 305 0001.

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