Using your Leicestershire Services Portal account

Signing up for a Leicestershire Services Portal account allows you to view your form submissions and stay up to date with the progress of your online applications.

Creating your account

You can create a Leicestershire Services Portal account for Blue Badge by using the following steps:

  1. Enter your email address - this must be a valid email address that you'll use to log in and receive notifications.
  2. Enter your first and last name.
  3. Choose a strong password to keep your account safe.
  4. Agree to our privacy policy - before creating an account, please read and agree to our data protection and privacy policy.

On the next page:

  1. Enter your phone number - this will allow us to contact you.
  2. Enter your postcode and find your address.
  3. Press 'Continue' to finalise your registration - you'll receive a verification email with a one-time passcode to activate your account.

Tips:

  • If you don’t receive the activation email, check your spam folder.
  • Make sure your email address and phone number are correct and up to date.
  • Keep your password secure and don’t share it with others.

If you have other questions, or are struggling to create your account, contact our Customer Service Team.

Logging in

Multi-Factor Authentication (MFA)

We use MFA to add an extra layer of security:

  1. Log in as usual - enter your username and password.
  2. Click to receive your one-time security code.
  3. You will receive your code by email.
  4. Enter the code - type it into the box on the screen to complete your login.

Tips:

  • Make sure you have access to your email when logging in.
  • The code is only valid for 30 seconds, so enter it as soon as you receive it.

Updating your personal details

Update your information at any time by logging into your Leicestershire Services Portal account:

  1. Click on 'Menu' at the top-right and then choose 'My Account'.
  2. Click on 'Edit your profile', amend your details, and press 'Continue' to save your changes.

Frequently asked questions

What if I don’t receive the email code?

Check your spam / junk email folders. Also, ensure that you are checking the right email account associated with your login.

What if the code I received isn’t working?

Ensure you’re entering the code exactly as shown (without any spaces). Also, remember that the code is only valid for 30 seconds, so if you waited too long, please request a new code.

Can I use the same code again?

No, each code is unique, and you can only use it once. If you need to log in again, please request a new code.

Can I turn off MFA?

MFA is an important security feature designed to protect your account. For your safety, you cannot disable it.

Do I have to enter a new code every time I log in?

Yes, this is for your data security.

If you have other questions, or are struggling to log in, contact our Customer Service Team.

Making a payment

We'll contact you by email / post / text if we require you to pay for a service.

To make a payment, please log into your account and you will see a message saying: 'Your payment is due... Click here to view or pay'. Click on the link to see the payment it is referring to. To proceed, please click 'Pay now' and follow the instructions to enter your payment details.