When parents or carers contact us, they’ll be directed to one of our 4 teams: Assessments, Reviews, Placements and Tribunals. Each team works on specific tasks relating to your child.
A case manager will be allocated to support you based on where your child is within the process. This means that you could be supported by more than one case manager at a time.
Please see our Customer Service Standards
Before contacting us
Please read Get help with your child’s progress which provides key information about the Education Health and Care Assessment / Plan and may be able to answer some of your current questions
You can update your child or young person's contact details if their personal details or address change.
Contact us
Thursday 3 July
We will be unable to take phone calls or respond to our contact form due to a whole service training day, on Thursday 3 July.
Sorry for any inconvenience caused.
Please complete the:
You can also book an online Microsoft Teams meeting with the SENA Team, you'll be able to choose a date and time slot from those available.
Book an online Microsoft Teams meeting with the SENA Team
You can also make direct contact with us by phone 0116 305 6600
- Monday: 2pm to 4.30pm
- Wednesday: 12pm to 2.30pm
- Thursday: 9am to 11.30am
SENA Customer Service Standards
All our staff will:
- treat colleagues, partners, and customers fairly and with respect
- be polite, helpful, open, and honest
- provide easy to understand, useful and up to date information about our services
- respect confidentiality and manage information we hold sensitively and securely
- have the right to do their jobs without being verbally or physically abused
Service Standards:
- Our service will work in compliance with the Data Protection Act 2018 and General Data Protection Regulations (GDPR) 2016
- Whenever possible, enquiries will be answered at the first point of contact
- If this isn't possible, callers will be connected to the appropriate area, this may be a team within SENA or another department within Leicestershire County Council
- When you contact the service, your contact may need to be re-directed to a more appropriate team or service area. In this instance, we will let you know that this has happened
- We will operate in accordance with timescales as set out in the Code of Practice 2015
- We will ensure reasonable efforts are made to ensure the voice and views of the parent / carer / child / young person is considered in our work. Those over the age of 16 will be supported to promote their own views and wishes
- We will communicate clearly, minimising technical terms wherever possible