Contact the SENA service

You can contact the Special Educational Needs Assessment (SENA) service if you have a question, query or to provide us with some feedback regarding your child’s Education, Health and Care Needs Assessment (EHCNA) or Education Health and Care Plan (EHCP).

When parents or carers contact us, they’ll be directed to one of our 4 teams: Assessments, Reviews, Placements and Tribunals. Each team works on specific tasks relating to your child.

A case manager will be allocated to support you based on where your child is within the process. This means that you could be supported by more than one case manager at a time.

Please see our Customer Service Standards

Before contacting us

Please read Get help with your child’s progress which provides key information about the Education Health and Care Assessment / Plan and may be able to answer some of your current questions

You can update your child or young person's contact details if their personal details or address change.

Contact us

Please complete the:

Contact the SENA Team form

You can also book a phone conversation with the SENA Team, you'll be able to choose a date and time slot from those available.

Book a phone chat with the SENA Team

You can also make direct contact with us by phone 0116 305 6600

  • Monday: 2pm to 4.30pm
  • Wednesday: 12pm to 2.30pm
  • Thursday: 9am to 11.30am

SENA Customer Service Standards

All our staff will:

  • treat colleagues, partners, and customers fairly and with respect
  • be polite, helpful, open, and honest
  • provide easy to understand, useful and up to date information about our services
  • respect confidentiality and manage information we hold sensitively and securely
  • have the right to do their jobs without being verbally or physically abused

Service Standards:

  • Our service will work in compliance with the Data Protection Act 2018 and General Data Protection Regulations (GDPR) 2016
  • Whenever possible, enquiries will be answered at the first point of contact
  • If this isn't possible, callers will be connected to the appropriate area, this may be a team within SENA or another department within Leicestershire County Council
  • When you contact the service, your contact may need to be re-directed to a more appropriate team or service area. In this instance, we will let you know that this has happened
  • We will operate in accordance with timescales as set out in the Code of Practice 2015
  • We will ensure reasonable efforts are made to ensure the voice and views of the parent / carer / child / young person is considered in our work. Those over the age of 16 will be supported to promote their own views and wishes
  • We will communicate clearly, minimising technical terms wherever possible