Contact Adult Social Care

The information you're looking for may be available online:

Contact Adult Social Care Customer Service Centre, if you:

  • need to report abuse of an adult at risk 
  • are receiving support from Adult Social care and your needs have changed and you
  • don’t have an allocated social care worker
  • have any other enquiry about Adult Social Care

Due to the ongoing impact of the Coronavirus pandemic, we are currently experiencing delays in answering calls - we are working hard to get to you as soon as we can.

We are currently only able to deal with urgent or high risk calls via the phone. For non-urgent enquiries, we encourage you to use the links below where we have self-assessment forms available which will filter through to the appropriate team:

Self-assessment for Care & Support Needs

Carers Assessment

Self-assessment for minor adaptations and equipment for your home

If you wish to get in touch with a non-urgent query, please use our online enquiry form:

Contact us - Adult Social Care

Telephone: 0116 305 0004
Deaf or hard of hearing: text 07949 633 788 instead
Monday to Thursday, 8.30am to 5pm
Friday, 8.30am to 4.30pm

Emergencies / out of hours

Telephone the Emergency Duty team on 0116 255 1606 if you need to speak to adult social care outside of normal office hours.

Local Social Care Offices


Visits to the buildings below are by appointment only and can be arranged via your allocated worker. If you have an allocated worker, your worker should have passed their contract details on to you. If you do not have an allocated worker, please call the Customer Service Centre on 0116 305 0004.

Contact your allocated social care worker
County Hall Bassett Social Care office Coalville Social Care office

Leicester Road

Bassett Street
South Wigston
LE18 4PE

3 High Street
LE67 3EA