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Telephone network issues

We are aware of an issue affecting incoming and outgoing calls. We are working with our supplier to resolve this.

For other ways to contact us, visit the Opening times and contact information page.

We apologise for any inconvenience caused.

CORONAVIRUS UPDATE

Our response to the coronavirus outbreak is continuing – and our focus is on keeping critical services running, particularly those supporting vulnerable people.

We are currently working through the detail of the latest government announcements which affect Leicester city and parts of the county. 

Find out more about the support and guidance available, and any changes to our services.

Increased restrictions for Leicester and parts of Leicestershire  

Important links

Affected council services 

Advice and support on Coronavirus (Covid-19)

How you can help 

Sign up for Coronavirus updates 

Assessment and eligibility for care and support

Image for paying for care

If you’re aged 18 or over and live in the county of Leicestershire, you can request a care and support assessment to find out if you have eligible care and support needs.

  • Care and support assessment 

    Get a care and support assessment to see if you have eligible care and support needs.

  • Eligibility for care and support 

    We use national eligibility criteria from the Care Act 2014 to identify whether you have eligible care and support needs when we have completed your care and support assessment.

  • Personal budgets 

    Your personal budget is the total amount of money allocated to you to meet your care and support needs, as agreed in your support plan, following your care and support assessment.

  • Someone to speak for you and advise you - Advocacy 

    You can have someone who will support and involve you as much as possible in discussions and decisions about your care and support. They are known as an advocate.

  • Contact Adult Social Care 

    Find the contact details for Adult Social Care and how to make a professional referral.

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