Business advice

For further details and our fees, please see our

Business advice policy    PDF,  28 kbOpens new window

You might find the answer to your query on the Business Companion website.

For support and comprehensive advice on starting, funding or growing your business in Leicestershire visit the Leicester & Leicestershire Local Enterprise Partnership (LLEP) - Business Gateway.

Ways to contact us

Leicestershire Businesses can contact us using the contact details on the right.

Please include:

• your business or trading name
• your address

 in your email or letter.

Service plan

You can read the Trading Standards service plan to find out the department's aims and objectives in providing  fair and safe trading environment.

Trading Standards - Service plan    PDF,  1.75mbOpens new window

Enforcement

Businesses and individuals must comply with the law. How the Council deals with non-compliance is explained in the enforcement policy document below:

Trading Standards Service – Enforcement Policy     PDF,  900 kbOpens new window

Trading Standards – Enforcement of Food and Animal Feed Standards 2017-18     PDF,  336 kbOpens new window

Trading Standards - Enforcement Programme for Aerosol Paint Products 2017-18     PDF,  1.5 mbOpens new window

Trading Standards - Enforcement Programme for Tobacco Products 2017-18     PDF,  1.06 mbOpens new window

Under age sales test purchasing

To make sure that shops are complying to age restricted sales legislation, ie tobacco and alcohol, the Council carries out test purchases. How it decides which shops to test is detailed in the 

Selection of retail premises selling age restricted products policy     PDF,  62 kbOpens new window

Routine inspections

We carry out routine inspections of businesses, the following document explains what you can expect when we visit your business.

What to expect when we visit your business     PDF,  79 kbOpens new window

Complaints and appeals

Complaints

If you are not happy about the level of service you have received, you can contact us to complain – please see the Corporate complaints procedure.

Appeals

If you do not agree with a notice, an instruction or compliance advice issued by a Trading Standards Officer, you can appeal against the decision. Details of how to appeal are in the

Trading Standards appeals procedure     PDF,  56 kbOpens new window