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Business advice
We offer business advice to Leicestershire businesses on all the legislation we enforce, including weights and measures, food, safety and consumer protection.
Most of our advice is free, but some is chargeable. See our business advice policy for more information.
Business advice policy Opens new window
You might find the answer to your query on the Business Companion website.
For support and comprehensive advice on starting, funding or growing your business in Leicestershire visit the Leicester & Leicestershire Local Enterprise Partnership (LLEP) - Business Gateway.
Service plan
You can read the Trading Standards service plan to find out the department's aims and objectives in providing fair and safe trading environment.
Trading Standards - Service plan Opens new window
Enforcement
Businesses and individuals must comply with the law. How the Council deals with non-compliance is explained in the enforcement policy document below:
Trading Standards Service – Enforcement Policy Opens new window
Trading Standards – Enforcement of Food and Animal Feed Standards 2019-20 Opens new window
Trading Standards - Enforcement Programme for Aerosol Paint Products 2019-20 Opens new window
Trading Standards - Enforcement Programme for Tobacco Products 2019-20 Opens new window
Routine inspections
We carry out routine inspections of businesses, the following document explains what you can expect when we visit your business.
What to expect when we visit your business Opens new window
Under age sales test purchasing
To make sure that shops are complying to age restricted sales legislation, ie tobacco and alcohol, the Council carries out test purchases. How it decides which shops to test is detailed in the
Selection of retail premises selling age restricted products policy
Complaints and Appeals
Complaints
If you are not happy about the level of service you have received, you can contact us to complain – please see the Corporate complaints procedure.
Appeals
If you do not agree with a notice, an instruction or compliance advice issued by a Trading Standards Officer, you can appeal against the decision. Details of how to appeal are in the