Microsoft issue

Earlier today we were affected by the global Microsoft issues. Things are starting to get back to normal but you might experience a short delay in email response or some forms reaching us.

Get help with your child's progress

Contact the Special Educational Needs Assessment (SENA) service.

Contact our SENA service

From 2 June 2025, parents can contact the SENA service in several different ways:

The best way to contact us is by using the online SENA Contact Us form. The SENA Case Managers can then review your query and make all the necessary checks and contact you with a clear response.

Another option is to use MS Teams Bookings which offers you the opportunity to book a call with someone online to discuss your query. Bookable 15 minute slots are available 9am to 11am on a Tuesday of each week.

Alternatively a Duty SENA Officer is available to pick up telephone calls on 0116 305 6600 on Mondays 2pm to 4.30 pm, Wednesdays 12pm to 2.30 pm, Thursdays 9am to 11.30 am. Call queues are managed to avoid long wait times.