Skip to main content

Covid - latest information

Coronavirus restrictions remain in place across the country – here’s the latest information on our services.

You can find more information about current restrictions and what you can and can't do

Sign up for the council's coronavirus updates

Urgent help with mental health


Phone 999 if you think you or someone else might be in danger.

If you or the person you care for is already getting help from us

During office hours contact Adult Social Care:

  • telephone: 0116 305 0004
  • Monday to Thursday, 8.30am to 5pm
  • Friday, 8.30am to 4.30pm

Outside office hours:

  • telephone the Emergency Duty Team on 0116 255 1606.

If you're not getting help from us

If you need support with your mental health, speak to your GP (doctor). You'll need to register with one if you don't have one.

If your GP's surgery isn't open:

  • telephone the surgery - the answerphone message will tell you the number for the out-of-hours service which is available 6.30pm to 8am on weekdays and all day at weekends
  • telephone the NHS 111 service available 24 hours a day to find out what other help is available for a mental health crisis
  • go to the Leicester Royal Infirmary Urgent Care Centre.

Confidential helplines

Talk to someone confidentially over the phone, by email or visit a branch or drop-in centre.

Mental Health Central Access Point

If you are in need of urgent NHS mental health support, you should call

0808 800 3302

This is a 24/7 Freephone helpline for people of all ages in Leicester, Leicestershire and Rutland, provided jointly by Leicestershire Partnership NHS Trust (LPT) and Turning Point

Using Turning Point’s established Freephone number, the re-named mental health central access point is for people of all ages, offering round-the-clock ‘access to urgent support and solution focused conversations, signposting and referral for yourself  or on behalf of someone else.

Calls are handled by Turning Point’s skilled and experienced recovery workers who can access clinical advice from Leicestershire Partnership Trust's specialist clinicians when needed. They will talk with you to agree the best support for your urgent mental health needs.


If you have feelings of distress or despair:

Top of page