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Urgent help with mental health


Phone 999 if you think you or someone else might be in danger.

For urgent help contact your GP/doctor (you'll need to register with one if you don't have one) or telephone the Mental Health Central Access Point on 0808 800 3302.

If your GP's surgery isn't open:

  • telephone the surgery - the answerphone message will tell you the number for the out-of-hours service which is available 6.30pm to 8am on weekdays and all day at weekends
  • telephone the NHS 111 service available 24 hours a day to find out what other help is available for a mental health crisis
  • go to the Leicester Royal Infirmary Urgent Care Centre.

Confidential helplines

Talk to someone confidentially over the phone, by email or visit a branch or drop-in centre.

Mental Health Central Access Point

If you are in need of urgent NHS mental health support, you should call

0808 800 3302

This is a 24/7 Freephone helpline for people of all ages in Leicester, Leicestershire and Rutland, provided jointly by Leicestershire Partnership NHS Trust (LPT) and Turning Point

Using Turning Point’s established Freephone number, the re-named mental health central access point is for people of all ages, offering round-the-clock ‘access to urgent support and solution focused conversations, signposting and referral for yourself  or on behalf of someone else.

Calls are handled by Turning Point’s skilled and experienced recovery workers who can access clinical advice from Leicestershire Partnership Trust's specialist clinicians when needed. They will talk with you to agree the best support for your urgent mental health needs.


If you have feelings of distress or despair:

Resources for adults

This set of resources is designed to help people find the right support to meet their mental health needs.

This poster offers quick, easily accessible contact information for key services:

Getting the right mental health support for you during Covid-19  Opens new window

This leaflet provides a more detailed list of urgent help, listening and support services and online information and advice:

Where you can find mental health support during Covid-19  Opens new window

This guide offers tips and advice on following the Five Ways to Wellbeing:

Five Ways to Wellbeing  Opens new window

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