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CORONAVIRUS UPDATE

We are taking the necessary immediate and longer-term steps to support and protect residents, staff and partners. Our focus is on keeping critical services running, particularly those supporting vulnerable people.

Find out more about the support and guidance available, and any changes to our services.

Advice and support on Coronavirus (Covid-19) 

Complain about children's social care

Contact us if you want to complain about the care of a child, adoption services, care and supervision orders or special guardianship support services.

What you can complain about

You can complain about: 

  • poor standards of care of your child
  • the amount or type of care your child receives
  • failure to provide a service – such as home care, equipment, home adaptations
  • the attitude or behaviour of a member of staff
  • adoption services
  • a care and supervision order
  • special guardianship support services

There is a different process if you want to complain about a school. Contact Healthwatch Leicestershire and POhWER Leicestershire if you want to make a complaint about NHS services.

Also see

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