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CORONAVIRUS UPDATE

Complain about children's social care

Contact us if you want to complain about the care of a child, adoption services, care and supervision orders or special guardianship support services.

What you can complain about

You can complain about: 

  • poor standards of care of your child
  • the amount or type of care your child receives
  • failure to provide a service – such as home care, equipment, home adaptations
  • the attitude or behaviour of a member of staff
  • adoption services
  • a care and supervision order
  • special guardianship support services

There is a different process if you want to complain about a school. Contact Healthwatch Leicestershire and POhWER Leicestershire if you want to make a complaint about NHS services.

Making a complaint to the council in British Sign Language

British Sign Language video telling you what to do if you want to make a complaint about council services (duration 2:21).

Also see

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