Improvements are already underway in Leicestershire County Council’s adult’s services, following a Care Quality Commission (CQC) assessment.
The changes are being set out as the CQC publishes a report today (Wednesday) which gives the services a ‘requires improvement’ rating.
The report says that people in Leicestershire have access to a range of support options that are safe, effective and affordable and states that improvements are needed in some areas.
Since the inspection, the number of people waiting for an assessment is down by 200 and new information packs are now in place.
“We work really hard to support people to access the care and support they need.
Person:Jon Wilson, Director of Adult Social Care
“I’m pleased the report recognises where we are performing well and our commitment to improving. Improvements are already underway and we’re seeing a difference."
"In the report, the CQC spoke with a range of people who spoke of a positive and respectful approach from staff.
“Our focus now is on stepping up these improvements to make sure people receive the best possible service in Leicestershire.”
Person:Councillor Carl Abbott, cabinet member for adult social care
The assessment took place from September 2024-February 2025 and reviewed the responsibilities the council has under the Care Act 2014.
The CQC examined policies, spoke with partners, care providers and staff, and met with residents in Leicestershire.
Some of the improvements already made since the assessment include:
- Quicker care and support - with the number of people waiting for an assessment falling to 452 at the end of August 2025, down from 673 when assessors visited in February
- Improvements to information and advice – including better information available online, the addition of videos with British Sign Language interpretation, and the introduction of information packs for anyone who starts receiving adult social care support
- Assessors were also positive in a number of areas including the Home Care Assessment and Reablement Team (HART) who support people to stay at or return home following a hospital stay, and the way assessments reflect people’s views and how they wish to live their lives.
The inspection was the council’s first under the regulator’s new assessment framework and says that it ‘requires improvement’ overall.
The full report is published on the CQC website.