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Telephone network issues

We are aware of an issue affecting incoming and outgoing calls. We are working with our supplier to resolve this.

For other ways to contact us, visit the Opening times and contact information page.

We apologise for any inconvenience caused.


Our response to the coronavirus outbreak is continuing – and our focus is on keeping critical services running, particularly those supporting vulnerable people.

We are currently working through the detail of the latest government announcements which affect Leicester city and parts of the county. 

Find out more about the support and guidance available, and any changes to our services.

Increased restrictions for Leicester and parts of Leicestershire  

Beacon CHC (Information and advice about NHS Continuing Healthcare)

At Beacon we provide free expert advice and affordable representation for families who are struggling to navigate the maze of NHS Continuing Healthcare. Whether you need a quick answer to a simple question, or are seeking an expert to manage your case from start to finish, Beacon can help.

Since 2014, we have provided the Free Information and Advice Service on behalf of NHS England. Call us today, or register to receive our free comprehensive guide to NHS Continuing Healthcare.  Our services include:

  • Assessment support and advocacy
  • Expert analysis/scrutiny of your assessment and decision
  • Full appeal management and complaints service.
  • Complaints service.

As a social enterprise we are not run for profit – we donate any excess to charity – but we have to cover our costs. We have a clear pricing structure, and our fees are a fraction of the cost of other firms.  Please see our website for more details.

If you would like to talk to a member of the Beacon team or to schedule a free consultation with a trained continuing healthcare adviser, please call or write to us, or enter your details in the contact form on our website and we will get back to you.  Current response time for new enquiries is approximately 72 hours (June 2019).


Advice and support
Blaby, Charnwood, Derbyshire, Harborough, Hinckley and Bosworth, Leicester, Lincolnshire, Melton, North West Leicestershire, Northamptonshire, Nottinghamshire, Rutland, Staffordshire, Warwickshire
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