Contact forms issue

We are experiencing technical issues with our contact forms, there may be a delay in us processing them. We apologise for this inconvenience.

Data protection and privacy

a virtual padlock infront of rows of data

How and why we use your information, how you can make a subject access request or complain if you’re unhappy with how we handle it.

Collecting and using your information

We use personal and sometimes sensitive (special) information to carry out our duties and deliver services.

Storing your information

We’ll only keep your information for the minimum period necessary. After this time, information is deleted / destroyed in accordance with Council policy.

Protecting your information

We’re committed to delivering excellent services whilst protecting service users personal information and data.

Caldicott guardians

A Caldicott Guardian is a senior person within an organisation who processes health and social care personal data.

Fair processing notices

You can learn more about how, why and what information we use to support or provide specific services.

Requesting personal information

The Data Protection Act allows you to find out what information the council holds about you. This is known as the right to "subject access".

Sharing your information

The council will only share your information where it is required to do so, for example where services are delivered jointly with other organisations. We’ll tell you who those other organisations are when we gather your information.

Automated processing and use of Artificial Intelligence (AI)

Read about our use of automated systems, including artificial intelligence (AI) tools.

Make an enquiry about your personal data

You may request to see a copy of the personal information we hold about you.

CCTV systems used by the council

Closed circuit television cameras (CCTV) are used by Leicestershire County Council predominantly for the prevention and detection of crime and health and safety.