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All payment forms - due to a technical problem all online payment forms are currently not processing payments. Do not try to make online payments at this time. We apologise for any inconvenience while we work to resolve the issue.

CORONAVIRUS UPDATE

We are taking the necessary immediate and longer-term steps to support and protect residents, staff and partners. Our focus is on keeping critical services running, particularly those supporting vulnerable people.

Find out more about the support and guidance available, and any changes to our services.

Advice and support on Coronavirus (Covid-19) 

Protecting your information

We’re committed to delivering excellent services whilst protecting service users personal information and data.

Like all organisations we’ve been preparing for the introduction of the GDPR and new Data Protection Act 2018. We’re revising our policies and processes in line with the new legislation. 

All staff are subject to the Council’s “Information Security and Acceptable Use Policy” and must complete an on-line “Data Protection and Information Security” training course (or refresher course) on an annual basis. Staff are only allowed to access personal and special information to undertake particular tasks.

 All Council systems are accessed through our IT network which is maintained in accordance with the “Public Service Network Code of Compliance” which is renewed annually. We also commission twice yearly penetration tests which are administered by independent experts. Ad hoc tests are commissioned for new systems or system developments where required.

We’ve also achieved compliance with the NHS Information Governance Toolkit.

Where systems are hosted externally by suppliers, the hosting is subject to stringent, best practice standards.

The Council monitor IT supplier performance and engage in proactive account management. All our systems are backed up on a regular basis and have formal disaster recovery arrangements.

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