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Coronavirus - Guidance for unpaid carers

National and local advice and support for carers during the Coronavirus pandemic.

Guidance for unpaid carers can be found on the government's website. This page is regularly updated and contains significant information.

Further links and information can also be found on the main government Coronavirus (COVID-19) page at

If you are worried about your health or somebody you care for, use the NHS 111 online 

If you (or their) symptoms become severe, call 111 and let them know you are a carer.

Only call 111 if you cannot get help online.


If you have symptoms, you can arrange a test to see if you have COVID-19. Find more information on how to arrange a COVID-19 test.

You can also find out more about testing on our Coronavirus (COVID-19) page.

Vaccinations for unpaid carers

All adults including unpaid carers aged 16 and over are eligible for the Covid-19 vaccine which can be booked via the National Booking Service

To find local information visit the local NHS website.

Booster vaccinations

Unpaid carers who are identified as:

  • being in receipt of or entitled to a carers allowance
  • those previously identified in Phase 1 as actively receiving support from the local authority or a carers organisation

will be called by the NHS Call and Recall service for booster vaccinations.

Those unpaid carers who do not fall in the above groups will be eligible to book their booster vaccination (no earlier than 6 months after completion of the primary vaccine course) via the National Booking Service

Good hygiene advice

Even with vaccinations, there remains a risk of transmission, therefore good hygiene practice remains important.

Following measures such as:

  • frequent hand-washing, including washing your hands on arrival, using soap and water for at least 20 seconds or use hand sanitiser
  • minimising physical contact where possible
  • not visiting the person you care for if you are unwell and instead help to make alternative arrangements for the person’s care. See our planning for emergencies and the future page.
  • cleaning surfaces regularly
  • covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • putting used tissues in the bin immediately and washing your hands afterwards

Access to personal protective equipment (PPE) for unpaid carers 

You can continue to access free PPE for COVID needs if required. Currently this will be available until the end March 2022. To process your order, please use the Order PPE online form and you will be sent a selection of PPE items. The pack will contain sanitiser, masks (IIR2 type), aprons and gloves – you can select the size of gloves required on the order form.

Please note these forms will be actioned during normal working hours; any forms received outside of these hours will be actioned the next working day. Please contact with any queries.

If you live with the person or people you care for, it is not currently recommended that you wear PPE unless advised to do so by a healthcare professional, like a GP or nurse.

This offer is available to cover needs for PPE that have arisen due to COVID-19 and where 2m social distancing can't be maintained.

If you would normally use PPE because of the nature of the care you provide, you should continue to access it through your normal routes.

Supporting those who are finding self-isolating difficult

Self-isolating can be difficult for us all. For people who don't understand the reasons behind why they or their carers are isolating, it is likely to be even more difficult.

You can find some home-based, creative ways to support good mental health by visiting these links:

Additional information

Additional useful advice and information for carers from Carers UK

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