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Covid - latest information

Coronavirus restrictions remain in place across the country – here’s the latest information on our services.

You can find more information about current restrictions and what you can and can't do

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Coronavirus - Guidance for unpaid carers

National and local advice and support for carers during Coronavirus.

Guidance for unpaid carers can be found on the government's website.

If you are worried that you or someone you look after may be at risk of the virus, you can get up to date guidance at

You can also use the NHS online symptom checker 

If you (or their) symptoms become severe, call 111 and let them know you are a carer.

Only call 111 if you cannot get help online.

    Also see: Frequently Asked Questions about your care, support and direct payments during Coronavirus

    Good hygiene advice

    The government recognises that unpaid carers provide vital support. With restrictions in place, you as an unpaid carer can still provide care to people even if they do not live with you. You should continue taking careful measures such as: 

    • frequent hand-washing, including washing your hands on arrival, using soap and water for at least 20 seconds or use hand sanitiser
    • minimise physical contact where possible
    • not visiting if you are unwell and instead help to make alternative arrangements for the person’s care. See more in the Planning section below.
    • clean surfaces regularly
    • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
    • put used tissues in the bin immediately and wash your hands afterwards

    You can access free PPE for COVID needs if required see Access to personal protective equipment (PPE) for unpaid carers below.

    Vaccinations for unpaid carers

    Leicestershire County Council have prepared an open letter to unpaid carers of Leicestershire to provide more information on the phased vaccine approach:

    Open letter to Leicestershire unpaid carers about vaccinations   Opens new window

    Unpaid/family carers are on the priority list for COVID vaccinations in cohort (group) 6 (see: Eligible groups). Carers may have already received vaccinations because they have been invited in earlier cohorts, and if they do fall into one of these categories they should follow the advice for that cohort if they haven’t already.

    The Government have told us they are approaching the distribution of vaccinations for unpaid/family carers in a phased way:

    Phase 1: There is a carer flag on your GP record.

    Phase 2: You receive or have an underlying entitlement to, carers allowance.

    Phase 3: You have had a statutory carers assessment or have a support plan in place with either Support for Carers (Leicestershire).

    Phase 4: Carers that don’t fall into any of the categories above, but think they may fit the government definition.

    You should not attend a vaccination centre unless you have booked your appointment first. You will not be seen without a booking. Upon booking you will be provided with a reference number and information about requirements for attending the appointment, including anything you may need to bring.

    Please be aware that data held by Leicestershire County Council to enable eligible carers to be contacted for their vaccination has now been transferred to the NHS.

    Vaccination FAQs for unpaid carers   Opens new window

    You do not need to know your NHS number to use NHS services, but it can be useful to have it. You can find your NHS Number on any letter or document you have received from the NHS, including prescriptions, test results, and hospital referral or appointment letters or you can request a reminder of your NHS number online.

    There are a range of services you can access online via the NHS Services such as requesting a Coronavirus test or find GP services.

    Access to personal protective equipment (PPE) for unpaid carers 

    We are currently able to offer free PPE for COVID-19 needs to unpaid carers who do not live with the person or people they care for. Currently this will be available until the end of June 2021.

    Unpaid carers will be supported by the Local Resilience Forum (LRF) for Leicester, Leicestershire and Rutland (LLR). The LRF holds a number of items of free PPE to meet COVID-19 demand. 

    To process your order please use the Order PPE online form and you will be sent a selection of PPE items. The pack will contain sanitiser, masks (IIR2 type), aprons and gloves – you can select the size of gloves required on the order form.

    Please note these forms will be actioned during normal working hours; any forms received outside of these hours will be actioned the next working day. Please contact with any queries.

    If you live with the person or people you care for, it is not currently recommended that you wear PPE unless advised to do so by a healthcare professional, like a GP or nurse.

    This offer is available to cover needs for PPE that have arisen due to COVID-19 and where 2m social distancing can't be maintained.

    If you would normally use PPE because of the nature of the care you provide, you should continue to access it through your normal routes.

    If you are unsure if you need to wear PPE the following guide will help:

    Quick glance sheet of recommended PPE for unpaid carers  Opens new window

    Putting on PPE standard infection control procedures 

    Taking off PPE standard infection control procedures  Opens new window

    Carers Passports 

    We are pleased to say that in response to concerns raised over carer identification during the pandemic, Leicestershire County Council in partnership with Support for Carers launched a Carers Passport scheme in November 2020.

    Whilst visiting the person you provide care for, please ensure you have a Carers Passport, which will identify you to others as a carer. If you are a carer living in Leicestershire and don't have a Carers Passport, you can contact Leicestershire Support for Carers for a discussion about your caring role and the support they can offer.

    Leicestershire Support for Carers continue to offer support to carers during lockdown, via the telephone, email, and social media:

    Support for Carers
    Telephone: 01858 468 543 

    Planning for Emergencies

    It is a good idea to plan ahead and speak to the person you care for about what happens if you or they become unwell. Think about preparing a contingency plan - there is a template provided on our website if you need some help.

    You may also want to consider preparing an emergency overnight bag for the person you care for, which could include:

    • emergency contacts
    • medication and a list of the types of medication they take (including dose and frequency)
    • any details of planned care appointments
    • snacks, pyjamas, toothbrush and toothpaste

    If you or your cared-for person develop symptoms of the virus

    If you or somebody you look after start to display any of the symptoms of COVID-19, you must stop your face-to-face visits and self-isolate. 

    The main symptoms of COVID-19

    • a high temperature – this means you feel hot to touch on your chest or back (you don't need to measure your temperature)
    • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
    • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

    Most people with COVID-19 have at least one of these symptoms, and you may wish to use the NHS online symptom checker.

    If the symptoms become severe, call 111 and let them know you are a carer. Only call 111 if you cannot get help online.


    If you do have symptoms, you can arrange a test to see if you have COVID-19. Find more information on how to arrange a COVID-19 test.

    If you are unable to continue to support the person you care for

    If the person you care for is left without essential support as a consequence of you being unwell, and you cannot source support from the links below or have no other informal support networks, please contact our Customer Service Centre on 0116 305 0004.

    Deaf or hard to hear: text 07949 633 788 instead.

    Online contact form

    Emergencies or out-of-office-hours: Telephone the Emergency Duty team on 0116 255 1606 if you need to speak to adult social care.

    Prescriptions and shopping

    Think about whether there are alternative ways of getting shopping or medications to the person you care for.

    If the person you care for is reliant on regular prescription medication, contact your local pharmacy to find out if they offer a repeat prescription delivery service. Pharmacy delivery services will be under pressure at the moment, so it is important that you order repeat prescriptions in good time, to avoid delays in dispensing. 

    Information on repeat prescriptions and delivery services may also be available on your GP practice website.

    Cooked meals

    You may wish to purchase meals-on-wheels to be delivered to the person you care for. Companies that offer meal deliveries.

    Support networks

    You should also check the Coronavirus support pages on your district or borough council's website as they are in touch with local community groups who may be able to assist you:

    Blaby District Council 

    Oadby and Wigston Borough Council 

    Charnwood Borough Council

    Harborough District Council

    Hinckley and Bosworth Borough Council 

    Melton Borough Council 

    North West Leicestershire District Council

    Or see the NHS volunteer responders page

    Caring for somebody who is vulnerable

    COVID-19 can make anyone seriously ill. But for some people with certain underlying health conditions, the risk is higher.

    There are 2 levels of higher risk:

    • high risk (Clinically Extremely Vulnerable - CEV)
    • moderate risk (clinically vulnerable)

    These terms are used to group those who are at increased risk of severe illness from COVID-19. It may be useful to understand what these mean to you and the person your care for. For more information visit the NHS who is at higher risk from Coronavirus page.

    People who are Clinically Extremely Vulnerable should have received a letter telling them that they are vulnerable. If you believe the person you care for to be CEV and they haven't received a letter or been contacted by their GP, you should discuss your concerns with your GP or hospital clinician.

    There is also advice available for the extremely vulnerable.

    Online support

    When people are required to socially distance or self-isolate, support that you can access online is very useful.

    Leicestershire County Council is signed up to Carers UK’s Digital Resource for Carers (DRC), a tool for carers which can be used in any place, at any time and on any device.

    The DRC includes:

    • About Me, an e-learning programme designed to build resilience in caring
    • Health and wellbeing resources 
    • Jointly, a care co-ordination app designed to create and support circles of care for people sharing caring 
    • Carers UK’s information guides including a self-assessment tool
    • Being Heard, a self-advocacy toolkit 
    • Looking After Someone, a comprehensive guide to the support carers are entitled to
    • Links to local information and support for carers.
    • Link to Carers UK’s own COVID-19 guidance for carers, including support for mental health, and a link to Carers UK’s online forum so that carers can connect and offer each other peer support.

    You can create an account to access the content using the free access code: DGTL7729

    Looking after yourself

    As an unpaid carer, it is important that you look after your own health and wellbeing, as well as supporting others you care for, especially given the likelihood of additional stress at the current time, such as worries around catching the Coronavirus and potentially reduced access to support, such as respite care or day service provision for the person you are supporting. 

    Daily physical activity is important for health and wellbeing, and a great way of managing stress, and encouraging positive feelings and good sleep. You can find some free activity videos to help you.

    Draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone, by post, or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.

    Leicestershire Support for Carers continue to offer their support to carers during lockdown via the telephone, email, and social media. 

    Telephone: 01858 468 543

    Carers can also access our Mental Health Wellbeing and Recovery Support Service.

    Caring for someone with dementia

    If you are at home caring for someone with dementia, specialist advice and support can be accessed via our Dementia Support Service provided by the Alzheimer’s Society.

    Telephone: 0116 231 6921

    Additional support can be found at Dementia UK or call their helpline on 0800 888 6678 for support from dementia specialist Admiral Nurses. The helpline is open seven days a week, 9am-9pm Monday to Friday and 9am-5pm at weekends. You can also email

    Alzheimer’s Society have some national Alzheimer's information for carers available on their website.

    Find out more about Living with Dementia.

    You can find support for people living with dementia who are part of the BAME community and advice on COVID-19, co-produced by Meri Yaadain, Alzheimer’s Society and BME Health & Wellbeing.

    Supporting those who are finding self-isolating difficult

    Self-isolating can be difficult for us all. For people who don't understand the reasons behind why they or their carers are isolating, it is likely to be even more difficult.

    You can find some home-based, creative ways to support good mental health by visiting these links:

    Additional information

    Additional useful advice and information for carers from Carers UK

    Useful information and guidance for people who receive care, have a direct payment or directly employ their carers/PA

    The latest government guidance for unpaid carers

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