At your home
You can protect yourself from cold callers at your door.
- Keep your front and back doors secure at all times.
- Don’t open the door to cold callers – they could be a rogue trader.
- It is your home – you can close the door and end the conversation at any time.
- If you do open the door, ensure the chain is secured before opening.
- Ask for ID to confirm who they are.
- If they offer to do work on your property you can say “no thanks” and shut the door.
- Do not keep large sums of money at home.
Report a door step cold calling incident
You can report a cold-calling incident to Citizen’s Advice Consumer Service by calling 0808 223 1133.
If a cold caller is at your door and you feel unsafe or have told them to go away and they refuse, call the police on 101 or if it is urgent call 999.
Avoiding rogue traders
When getting any repairs done to your home, ensure you obtain as much information about the business before you make a decision to have work carried out. Don’t be rushed into agreeing to any work. Obtain quotes from elsewhere if you think work is required on your home before making a decision.
- Remember that consumers have a 14 day cooling off period to cancel contracts made in their homes. If the business won’t give information about these rights they may be a rogue trader.
- If you decide to have work carried out never pay cash up front and never let the trader take you to the bank to withdraw any money