Doing business with the council

We use the East Midlands Tenders portal to conduct all of our procurement exercises. 

The use of this system allows a full audit trail of communications with all tenderers to ensure full confidentiality of all documentation and correspondence until the deadline for the receipt of submissions. 

If you are seeking to provide goods and services to Leicestershire County Council or are responding to a public notice advertising an opportunity being let by the Council, please register your company details at the Council’s tendering website.

Once the registration process is completed, you will have access to a wide range of opportunities being let by numerous local authorities in the UK who use this portal for their procurements, in addition to those let by Leicestershire County Council, which you may wish to express interest in.

The East Midlands Tenders portal supplier help pages will assist you in registering your company, guide you to the opportunity you are looking for and how to respond to it.

Any correspondence issued to your organisation via the portal will be sent to the person who is the named registered person on the portal for your organisation. 

If your organisation has registered multiple contacts, communication will be directed to the person who expressed an interest in any specific contract on behalf of your organisation. 

Leicestershire County Council cannot be held responsible if the named registered person does not share information and/or documents supplied to them via the portal. 

We strongly recommend that once registered, your company registration is reviewed regularly to ensure that correspondence details are up to date.

If you need to contact commissioning support as a result of registering for a specific opportunity, you should only use the messaging function, which is contained within the relevant contract dashboard on the portal.

The East Midlands Tenders portal is operated on behalf of Leicestershire County Council by Proactis and members of the commissioning support unit have no access to any of the supplier response processes.

If you should experience any problems or require assistance in using the East Midlands Tenders portal please read the reference guides available on the portal. 

If after reading these reference guides you are still unable to resolve your issue and require support please contact the Due North technical support team. 

You should first email procontractsuppliers@proactis.com for all support issues.

This action will auto-log a support ticket in the new PROACTIS Supplier Support Helpdesk.

On logging a ticket, if you have not already logged one before, you will be issued with a registration email that will give you instructions to allow you to log in, log, review and update your own tickets. 

In emergency situations you can contact the Supplier Support Service Desk on +44 (0)330 005 0352 but this should be by exception and not as a rule and you should already have logged a support ticket prior to your call. Telephone lines are open from 8.30am – 5pm Monday to Friday, excluding English public holidays. 

Please note: the technical support team will not be able to answer any tender related or contract opportunity specific enquiries. These must only be submitted via the messaging function as described above.