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Our telephone network provider will be undertaking maintenance work to the telephone system between 8am and 11am on Tuesday 2 June 2020.

Customers may experience a brief period where they may not be able to contact us on 0116 232 3232 during this time.


Our response to the coronavirus outbreak is continuing – and our focus is on keeping critical services running, particularly those supporting vulnerable people.

We’re also supporting residents, communities and businesses by bringing back services, where we can, in line with the latest Government guidance.

Find out more about the support and guidance available, and any changes to our services.

Advice and support on Coronavirus (Covid-19) 

Alarms and telecare

For information about the different types of alarms on offer and how telecare systems work, visit the NHS website

Lifelines (community alarms)

A lifeline - also known as a community alarm - is an emergency response system to enable you to live independently, knowing that help is at hand if you need it. The alarm is connected to a 24 hour monitoring centre which will charge you a monthly subscription fee.

The following councils in Leicestershire operate a lifeline service. Contact them directly to find out what service they offer and how much they charge.



Hinckley and Bosworth


North West Leicestershire

Blaby, Oadby & Wigston don’t operate their own lifeline service, however, there are many local and national providers to choose from Housing Care.

If you don’t wish to subscribe to a service connected to a monitoring centre, you can purchase your own emergency phone which can be programmed to alert a carer or family if you need help.  Emergency phones are available from various high street or online retailers.

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