Report an issue with transport services

New Assisted Transport Service IT system

Please note we are installing a new Assisted Transport Service IT system during April and May 2024.

Due to the implementation of the new system you may experience delays in our communications and responses. We appreciate your patience and understanding as we work towards delivering improved systems and processes for the future.

Leicestershire County Council provides transport to schools and other venues for over 7000 passengers each day. Most transport services operate successfully, but occasionally things don’t go to plan and issues can arise. 

You can use our online form to report any concerns about public or school transport 

Our Transport Team prioritise cases based on urgency – the most urgent are normally responded to within 1 working day. However, for the majority our response time is 7 to 14 days

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