Emergency flood advice

Advice and guidance for protecting yourself and your home in heavy rain and flooding.

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Councils, emergency services and the NHS work together to help people prepare for flooding – and to stay safe.

We advise you:

If you or anyone else is in danger as a result of a flood, call 999.

It’s vital to put people before property and to co-operate with the emergency services, if they tell you to evacuate your home. Be prepared to act quickly to get yourself to safety.

Call 999 if you’re in danger


For sandbags, or assistance with housing and shelter contact your local district/borough council.

Take precautions

In the event of an emergency, the following precautions may prove helpful:

  • Keep listening to local radio for updates or call the Environment Agency Floodline on 0345 988 1188
  • Gather essential items together either upstairs or in a high place - have torches, medication and waterproofs to hand
  • Fill jugs and saucepans with clean water
  • Move your family and pets upstairs or to a high place with a means of escape
  • Turn off gas, electricity and water supplies when flood water is about to enter your home, if it is safe to do so
  • Do not on any account touch sources of electricity when standing in flood water
  • Flood water can rise quickly; stay calm and reassure those around you.

It’s important to remember that flood water is dangerous - you should avoid walking or driving through it. Wash your hands thoroughly if you touch it. Don't try to unblock drains yourself.

The Environment Agency has published a leaflet:

What to do before, during and after a flood

Other useful information can also be found by typing “in the event of flood” into an internet search engine.

Flood risk management

Leicester Leicestershire and Rutland Prepared

We will provide advice on preparing for floods. We also assist with the co-ordination of responses to emergency situations.

Email: emergency.management@leics.gov.uk
Website: llrprepared.org.uk/be-aware/flooding

The Environment Agency

Manages the risk of flooding from main rivers, reservoirs, estuaries and the sea, as well as being a coastal erosion risk management authority.

Telephone: Floodline 0345 988 1188

Highway authorities

Responsible for highway drainage. Leicestershire County Council is the highways authority for Leicestershire.

Telephone: 0116 305 0001

Water and sewerage companies

Water and Sewerage companies are responsible for managing the risks of flooding from water and foul or combined sewer systems.


Severn Trent Water 0800 783 4444
Anglian Water 03457 145 145

Lead Local Flood Authority (LLFA)

The LLFA investigate reported flooding occurrences after the event in priority of the flooding impact.

The LLFA also have a responsibility for strategic flood risk management planning. In Leicestershire, the LLFA is Leicestershire County Council.

Telephone: LLFA 0116 305 0001
Email: flooding@leics.gov.uk)



If you're in doubt about who to contact, please call Leicestershire County Council Customer Services on 0116 305 0001