Draft Customer Experience Strategy

Leicestershire County Council would like to invite views on our draft Customer Experience Strategy, that supports our vision for customer service at the council.

You'll be able to communicate with our services quicker and easier, through modern and accessible ways.

Person:Our vision

The strategy ensures: 

• The focus is on customers, and that they have a positive experience in their interactions 
• All council employees take responsibility for customer service 
• That the council will adopt best practice, and that interactions are efficient to maximise taxpayers’ money 
• That people use our online options if they can, freeing up more traditional channels for those who can’t 
• The council appropriately manages any changes to the way customers are asked to interact with us. 

Supporting documents

Before you complete the survey, to tell us what you think about the strategy, you can find the draft strategy, and a one page summary of the strategy below: 

Have your say

Please complete the survey below. We encourage you to complete the ‘about you’ section at the end of the survey. The more we know about how you need and want to hear about our customers, the more we can improve the customer experience.

Online survey

Hard copies of the survey can be requested by emailing customerprogramme@leics.gov.uk

An easy read copy of the strategy will be available shortly, please email customerprogramme@leics.gov.uk, if you need one.