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Volunteer with the Children and Family Wellbeing Service

The Children and Family Wellbeing Service is a multi-agency service that works with young people 0 - 19 years of age.

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We have many volunteering opportunities throughout the service, these range from:

  • assisting in reducing offending through various roles
  • running Stay and Play groups
  • supporting staff who run various specialised groups for vulnerable families
  • running community fridges
  • drivers who support service users access to training, education and group work.

Volunteers are a valuable resource to any organisation and an integral part of the service we offer to families, children and young people. Whatever your skills, knowledge and life experiences are, you will have some valuable assets that would be useful to our service.

Youth offending roles

The Youth Offending Team works with young people who’ve been identified as at risk of offending or are already involved in offending behaviour. With help from volunteers we can offer help, including short or long term mentoring and assistance for young offenders when being questioned by police.

Appropriate adult

We are looking for volunteers to act as an appropriate adult, providing support to a young person whilst they are being interviewed by the police (interviews are taped). It is not the role of an appropriate adult to give legal advice. When acting as an appropriate adult you could, for example, define your role as being 'to ensure that this interview is run properly and fairly'.

Additional requirements of the role are:

  • To facilitate communication between young people, the police and other agencies.
  • Ensure young person has been given their rights both verbally and in writing and that she/he understands them.
  • To promote the emotional and physical well being of young people whilst they are in police custody.
  • To complete administrative tasks on behalf of the Leicestershire Youth Offending Team.
  • To attend regular support groups and on-going training.
  • Attend police stations to ensure that the young person’s welfare needs are being met and that they understand questions when being interviewed by police.

PACE (Police and Criminal Evidence Act 1984) requires that any person aged 17 and under to have an Appropriate Adult with them when being interviewed by the police.

Volunteer drivers

  • To assist in transporting of young people and adults in the community. This will enable young people/parents to attend group work sessions and other relevant meetings.

All of these meetings will help service users to maximise their chances in succeeding in the future.

For many family’s transport restrictions can prevent them from participating in community activities. Business car insurance is required.

Volunteer mentor

  • To provide mentoring support to a young person involved with the Youth Offending Service/Children and Family Wellbeing Service (aged 8-18 years).
  • To create a positive mentoring relationship between themselves and the young person. To meet a young person in a one-to-one situation on a weekly basis for up to one year.
  • To advise, assist, support and motivate the young person in developing skills and appropriate attitudes, which will assist in them achieving and sustaining their personal goals. Work with young people will be individually tailored according to each given situation. It is voluntary but young people are positively encouraged to explore the consequences and implications of their behaviours.

Parent support volunteers (PSV)

Work with the parents/carers of those young people who are involved with the Children and Family Wellbeing Service, either in groups or with parents whose children are involved with Youth Justice. This could include boundaries, communication and trust.

PSV work with parents for a maximum of twelve sessions. The work can be to prepare parents to attend a parent group work programme. PSV will always have a plan to work to which highlights areas of concern.

Community panel member

  • Chairing and managing panel meetings where young offenders have been made subject to a Referral Order.
  • The panel works with the Young Person to agree a contract to include Reparation to the Community and agree what work the young person will complete with their worker to reduce their future risk.

Children and Family Wellbeing Centre roles

The Children and Family Wellbeing Centres’ focus is to support families to give children the best possible start in life. We want our centres to be safe, supportive and welcoming environments at all times. We respect each other and appreciate differences in cultural backgrounds, disability, gender, religion and specific need. We always aim to work with families in a way which promotes their inclusion, welfare and development and ask that our volunteers do to the same.

There are centres in different locations across Leicestershire:

  • Blaby, Oadby and Wigston
  • Melton and Market Harborough
  • Charnwood
  • Hinckley and Bosworth
  • North West Leicestershire

Each of these areas have a number of centres that run groups including Parent Led Stay & Play groups, these are universal groups for all families with children 0-19 years.

Stay and Play group volunteer

We run universal Stay and Play groups at most centres and volunteers work together to deliver the groups.

  • Help set up the room
  • Plan weekly activities and run the group, the activities planned by the volunteers are in line with the EYFS Prime development areas, ie, Personal Social and emotional development.
  • Communication and language, and physical development
  • Interact with the children and parents
  • Work as part of a team
  • Clean toys
  • Volunteers help clear room up after session and evaluate its impact
  • Listen and respond to the voices of the children and their families 

Staff Led Stay and Play volunteer

We run many groups including Pathway groups (an invitation only programme for parents and their children to attend from the antenatal stage to 2 years old). Solihull Parenting Groups (Understanding Your Child).

The role of a staff led group volunteer is: 

  • To help set up the room
  • Support the Worker
  • Play with children, role modelling play, language and interaction with the children and parents
  • Assist the staff member with whatever is needed in the group, eg, looking after a child if the staff want to talk to a parent, taking photographs, talking to parents and helping them interact with their children, being an extra pair of hands if a parent has more than one child.
  • Clean toys and help clear room up after session
  • To listen and respond to the voices of the children and their families

Baby Box volunteer

Volunteers are required to attend the initial visit with the Family Wellbeing Worker and then to provide some hand-holding support to enable parents to access the Children and Family Wellbeing Service offer. This might involve subsequent calls or visits to young parents and/or the coordination of activities for young parents to attend.

The role of a baby box volunteer is: 

  • To attend an initial visit with a member of staff
  • Support the young parents to be either by telephone or home visit
  • Complete relevant contact forms
  • Support the co-ordination of activities for young parents
  • Accompany new parents to a pathway group or young parents group in a local Children and Family Wellbeing Centre
  • To listen and respond to the voices of the children and their families

Community Fridge volunteers

Food waste is a big issue in the UK and beyond. It’s estimated that a third of all food gets wasted. Most of this is avoidable and could have been eaten had it been better managed.

The Community Fridges help to cut food waste, build stronger bonds within the community and redistribute good quality food. There are many ways you can support the Community Fridge:

  • help find businesses to donate food to the fridge
  • collection of food from donors
  • cleaning, stock monitoring
  • local fridge promotion and organising events to support the fridge and the local community.

Volunteer person specification

The Leicestershire Children and Family Wellbeing Service requires volunteers who have attributes from the following:

  • Positive, willing and enthusiastic.
  • Able to act without prejudices and be non-judgmental.
  • Supportive and encouraging.
  • Listen and be sensitive to needs of others.
  • Able to give a minimum of 12 months commitment.
  • Willingness to develop own personal skills further.
  • Reliable, punctual and patient.
  • Experience relevant to the role.

Volunteer expectations

  • To maintain principles of confidentiality, data protection and professional boundaries.
  • To work at all times within the Children and Family Wellbeing Service’s Equal Opportunities Policy.
  • To work at all times according to the Children and Family Wellbeing Service Health and Safety regulations.
  • To complete relevant paperwork as required - dependent on role.
  • To attend relevant community events
  • To attend regular support group and supervision meetings.
  • To undertake training and on-going training.
  • To have a full, clean, UK driving licence and appropriate insurance (some roles require business insurance), your own vehicle or ability to travel around the county - if appropriate for the role.

Acceptance onto this project is subject to satisfactory references and Disclosure and Barring Service (DBS) checks.

Volunteer application form

To volunteer for any of the roles above fill in our application form, which asks for the following information:

  • Current employment
  • Two references
  • Your skills and experience

Please have this information ready if you're completing the online form.

Online volunteer application form

Volunteer application form - download  Opens new window

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