Home Energy Retrofit Offer (HERO)

The Home Energy Retrofit Offer supports residents with advice on what can be done to homes to keep warm and cut energy bills.

Eligibility | Apply | Events | Partners | Contact


We are experiencing high demand for advice via this offer and may take longer to respond to enquiries at this time.

The HERO scheme provides advice to households on how to improve energy efficiency. Additional support may be given to eligible residents through one-to-one advice in their home and a free assessment to identify recommended improvements. If you are a Leicestershire County resident and not eligible for this service, you can still receive free energy saving advice via the Warm Homes team. Our advisers will speak to you in the first instance to identify the advice and support we can offer.

The service aims to provide residents with the knowledge and confidence to make informed decisions about investing in their homes. The service offered will be tailored towards the needs of the resident and can therefore signpost towards relevant grant funding or assist with the application where funding is available for retrofit measures.

HERO is targeting:

  • households on low incomes
  • residents who are vulnerable to the cold, such as those with long-term health conditions or disability
  • residents living in properties which are hard-to-treat (for example: older, solid wall, non-standard construction)


To access additional support, you must be a home owner or private tenant and meet one of the following criteria:

  • You have a gross household income of £31,000 or below
  • You receive means tested benefits
  • You have a diagnosed chronic long-term health condition impacted by cold weather
  • All members of the household residing in the property are 65 or over

AND one of the following applies:

  • You have an energy performance certificate (EPC) of D – G
  • You don't have an EPC and live in a domestic property which was built before 1991

Eligible households can receive in-person advice free of charge via a home visit. If you’re not eligible or not interested in a home visit, we can still offer telephone advice about grants you might be eligible for or self-funded options and how to apply.

How to apply

Submit your details via the online form below and our HERO team will contact you within 7 working days.

After a brief prequalification conversation via phone or email, we will inform you of the next steps.

Indicates required field
Are you enquiring for yourself or someone else?

Resident details

Enter the details of the person requiring support.

My address
Select your district

Please note, this scheme is for county residents.

If you live in Leicester City, please contact your local council directly or visit the Leicester City Council website.

I am applying as:
What best describes your income?
Does anyone living at the address have a long-term chronic health condition that is impacted by the cold?
Does anyone living at the address have a disability?
Are all members of the household over 65?
How did you hear about this scheme?
Preferred contact method

By signing this form, I certify that the information detailed on this form relating to me and my financial/personal circumstances is true and correct. I understand that the Leicestershire County Council, Midlands Net Zero Hub, and the Department for Energy Security and Net Zero may require evidence to substantiate this claim.

By signing this form, I consent to my personal data being provided to, used, and stored by Leicestershire County Council for the following purposes:

  • Processing this application form to confirm my eligibility for this scheme.
  • Internal performance review, analysis, reporting, and audit to improve our services.
  • Contacting me for customer satisfaction purposes and to see whether I’d be willing to participate in future promotional activity.

Details of how we use your data can be found within our fair processing notice.


The HERO scheme will be hosting events in each district to talk about retrofit, funding, and grants for energy efficiency improvements. This page will be updated as dedicated events are added to the calendar.

We will also be attending community events and groups. If you are hosting and would be interested in having home energy retrofit or warm homes advice present, please email warmhomesinfo@leics.gov.uk

Communities Network Session: Supporting affordable warmth and nature within our homes

Date: Thursday 18 July 2024
Time: 1pm - 2.30pm
Session: Online via Zoom (link will be sent a week before the session)

To find out more or to register to attend, please visit the Leicestershire Communities website.

Project partners

Leicestershire County Council’s Warm Homes service is leading this innovative project as part of the Green Living Leicestershire partnership with local authorities in Leicestershire to provide home energy retrofit advice to hard-to-reach residents. The project covers all 7 Leicestershire districts until March 2025 and utilises Local Energy Advice Demonstrator (LEAD) funding awarded by the Department of Energy Security and Net Zero via the Midlands Net Zero Hub.

We are working in partnership with:

  • E.ON Energy Services Ltd
  • Sustainable Harborough Community
  • Local authorities in Leicestershire

Contact information

Please call the Warm Homes HERO team on 0116 305 2524 or email warmhomesinfo@leics.gov.uk for more information or to request advice.