We are responsible for maintaining and repairing street lights, lit signs and bollards.
Following a public consultation and decision made by the council's Cabinet on 19 December 2023, we launched an 18-month pilot scheme which saw street lights dimmed to 30% intensity between 8pm and 10pm. This helped the council reduce energy costs, carbon emissions and light pollution. Please see our frequently asked questions below for further details:
We contacted the police and the other emergency services who raised no objections to this change, but we will continue to work with them on any issues raised. You can find out more about the public consultation, and the actions the council has taken on our You said, we did page.
If you still have an issue that needs to be raised you can report it below.
We have invested in a central management system that automatically informs us of faults with street lights that have been converted to LED, such as:
We aim to repair street light problem within 10 days, but it can take longer where specialised traffic management is needed.
Sometimes the fault will be with the electricity supply, in these cases we notify Western Power Distribution and the repair can take up to 4 weeks.
If the fault relates to one of the issues mentioned above, please allow 5 days before you report it. If you see a problem with an illuminated sign or a street light that has had a fault for more than 5 days you can report it to us.
Use the online form to report problems with street lights, including:
Report a problem with an illuminated road sign, such as:
If it is an emergency and relating to a road traffic incident, please call the police.
If you are reporting an incident that could cause serious harm or poses an imminent risk to health and safety, outside the hours of 8:30am-4:30pm Monday to Friday, including Bank Holidays, please call 07860 569137 - this mobile number is not available during office hours.
We use part night lighting, where some lights are switched off between midnight and 5.30am. This helps reduce energy costs, carbon emissions and light pollution. Regular reviews with police have shown that, as a whole, part night lighting has not increased crime or road traffic collisions.
