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We are responsible for maintaining and repairing street lights, lit signs and bollards.
We have invested in a central management system that automatically informs us of faults with street lights that have been converted to LED, such as:
not coming on at night
or staying on all day
as well as issues with power levels that may make the light appear dimmer than usual.
Night Patrol Officer
A night patrol officer also looks for faults with street lights and illuminated signs and raises job requests. It takes around 6 weeks to see all the lights and signs in the county.
Report a problem
We aim to repair street light problem within 5 days, but it can take longer where specialised traffic management is needed.
Sometimes the fault will be with the electricity supply, in these cases we notify Western Power Distribution and the repair can take up to 4 weeks.
If the fault relates to one of the issues mentioned above, please allow 5 days before you report it. If you see a problem with an illuminated sign or a street light that has had a fault for more than 5 days you can report it to us.
Use the online form to report problems with street lights, including:
If it is an emergency and relating to a road traffic incident, please call the police.
If you are reporting an incident that could cause serious harm or poses an imminent risk to health and safety, outside the hours of 8:30am-4:30pm Monday to Friday, including Bank Holidays, please call 07860 569137 - this mobile number is not available during office hours.
Part night lighting
We use part night lighting, where some lights are switched off between midnight and 5.30am. This helps reduce energy costs, carbon emissions and light pollution. Regular reviews with police have shown that, as a whole, part night lighting has not increased crime or road traffic collisions.