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Report a street light problem

We are responsible for maintaining and repairing street lights, lit signs and bollards. If you see a problem you can report it to us

Report a problem

We aim to repair street light problem within 5 days, but it can take longer where specialised traffic management is needed. Sometimes the fault will be with the electricity supply, in these cases we notify Western Power Distribution and the repair can take up to 4 weeks.

Use the online form to report problems with street lights, including:

  • lamp out
  • sign out
  • sign half out
  • lamp lit during day
  • column leaning
  • lamp obstructed by tree

Report a street light problem

If it is an emergency and relating to a road traffic incident, please call the police.
If you are reporting an incident that could cause serious harm or poses an imminent risk to health and safety, outside the hours of 8:30am-4:30pm Monday to Friday, including Bank Holidays, please call 07860 569137 - this mobile number is not available during office hours.

Part night lighting

We use part night lighting, where some lights are switched off between midnight and 5.30am. This helps reduce energy costs, carbon emissions and light pollution. Regular reviews with police have shown that, as a whole, part night lighting has not increased crime or road traffic collisions.

We've invested in a Central Management System that automatically reports faults where we've converted our lights to LED. We aim to finish converting lights by 2018. We also have a night patrol officer who looks for faults with street lights and illuminated signs and raises job requests. It takes around 6 weeks to see all the lights in the county.


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