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School transport appeals

You have the right to appeal if you disagree that your child doesn’t qualify for school transport. You can also appeal if you’re not happy with the type of transport they’ve been offered. You cannot appeal the refusal of a fare-paying place.

You’ll receive an email or letter from us if your child qualifies for a free school bus or train pass.

If you think we've made a mistake

Contact our Transport Assessments team if you’d like an explanation of how we worked out that your child doesn’t qualify for home to school transport.

Transport Assessments

Reasons for appeal

You can make a formal appeal if you disagree with:

  • our decision on your child’s eligibility for school transport
  • the transport arrangements we’ve offered your child
  • the distance we have measured to work out which is your nearest school
  • the distance we have measured to work out the shortest available walking route to the school
  • the availability of the walking route

You can't appeal:

  • if you disagree with our school transport policy
  • you've been refused a fare-paying place on a school bus

How to appeal

Print off and fill in the correct form:

Mainstream home to school transport appeal form    Opens new window

SEN home to school transport appeal form    Opens new window

Send it to the address on the form.


You must send in the appeal form within 20 working days of receiving our decision. Working days are Monday to Friday (excluding bank holidays).

What happens next

We will look at your appeal form and reply within 20 working days.

If we agree with you

If we agree with you, your appeal will stop and we will arrange transport for your child.

If we don't agree with you

If we don’t change our decision, you can ask us to set up an appeal hearing.

Appeal hearings

The hearing will be in front of a panel with people from various council teams, for example:

  • Transport Operations
  • Student Admissions and Pupil Services
  • Special Need Assessment Services
  • Road Safety Education Team – if you’re disputing the safety of the route to the school

Which teams attend will depend on what you’re disputing.

You can:

  • go along to the hearing
  • send a written statement
  • ask someone to go on your behalf

You can take 1 or 2 other people with you to the hearing to speak for you or advise you.

If your child has special educational needs, you should ask the Special Educational Needs and Disabilities Information, Advice and Support Services Network (SEND IASS) to help and advise you during the appeal.


We will tell you the date, time and address of the appeal hearing at least 10 working days before.

You must send any extra documents or evidence that you want the panel to look at to the Clerk to the Appeals Panel, at least 5 working days before the date of the hearing.

After the hearing

The panel will make their decision in private (known as a ‘closed session’). The solicitor who is at the hearing will write to you to tell you the decision within 5 working days (Monday to Friday) of the appeal hearing.

That decision will be final. You can’t appeal again.

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