School Transport appeals

You have the right to appeal if you think your child's eligibility has been incorrectly assessed.

You’ll receive an email or letter from us if your child qualifies for free transport assistance.

If you think we've made a mistake

Contact our Transport Assessments team if you’d like an explanation of how we worked out that your child doesn’t qualify for home to school transport.

Transport Assessments

Reasons for appeal

You can make a formal appeal if you disagree with:

  • our decision on your child’s eligibility for school transport
  • the transport arrangements we’ve offered your child
  • the distance we have measured to work out which is your nearest school
  • the distance we have measured to work out the shortest available walking route to the school
  • the availability of the walking route
  • the standard offer of a Personal Transport Budget (PTB) if your child is Post 16

You can't appeal:

  • if you disagree with our school transport policy

How to appeal

Appeal a school transport eligibility decision

To appeal your eligibility decision (you have received correspondance from ourselves to say your child is not eligible for free home to school transport).

Download the correct form below – fill in and save. Then send it to the email address shown on the form. You can auto-sign most PDFs to add your signature.

Alternatively, print off and fill in the correct form and return to the address on the form.

Appeal an offer of a Personal Transport Budget (PTB)

You have received an eligibility decision email confirming your SEND child aged 16-19 years is eligible for transport assistance and we have made our standard offer of a PTB.

However, you cannot facilitate your child's attendance at school/college using a PTB and require council-organised transport instead. In this case we need to consider your individual circumstances. Please complete the online PTB appeal form below:

Appeal a decision on a PTB application 


You must send in (or submit) the relevant appeal form within 20 working days of receiving our decision. Working days are Monday to Friday (excluding bank holidays).

What happens next

We will look at your appeal form and reply within 20 working days.

If we agree with you

If we agree with you, your appeal will stop and we will arrange transport for your child.

If we don't agree with you

If we don’t change our decision you can escalate your appeal to stage 2.

Appeal hearings

Stage 2 appeals are heard by a panel with people from various council teams, for example:

  • Transport Operations
  • Student Admissions and Pupil Services
  • Special Need Assessment Services
  • Road Safety Education Team – if you’re disputing the safety of the route to the school

Which teams attend and the format will depend on what you’re disputing. We also have variations to process in place at the moment as a result of remote working arrangements.

Further information about the appeals process is available in Appendix 1 of the Mainstream home to school transport policy

If your child has special educational needs, you should ask the Special Educational Needs and Disabilities Information, Advice and Support Services Network (SENDIASS) to help and advise you during the appeal.


We will tell you the date, time and details of the appeal hearing at least 10 working days before.

You must send any extra documents or evidence that you want the panel to look at to the Clerk to the Appeals Panel, at least 5 working days before the date of the hearing.

After the hearing

The panel will make their decision in private (known as a ‘closed session’). A member of the panel or legal representative who is at the hearing will write to you to tell you the decision within 5 working days (Monday to Friday) of the appeal hearing.

That decision will be final. You can’t appeal again.