Get help with your child's progress

Contact the SENA service

There are 3 teams within SENA: Assessments, Reviews, and Placements. Each team works on specific tasks relating to your individual pathway.

A case manager will be allocated to support you based on where you are in that pathway. This means that you could be supported by more than one case manager at a time.

See our Customer Service Standards. We aim to respond within 5 working days where possible.

By email

SENA’s preferred way of being contacted is by email.

Until you have a named worker allocated, you will contact the service using one of the email addresses below:

General enquiries -

New assessments -

Annual and early reviews -

Placements -

Mediations, appeals and tribunals -

Please note that once you are allocated a case manager, they will share their individual contact details with you.

By telephone

Callers can ring the main number 0116 305 6600 anytime during office hours Monday to Friday. Calls go to the SENA business support team who will pass on your contact to the appropriate person / team.