If you are worried about the immediate health and safety of an individual, please contact the emergency services directly on 999
Substance use support | Local Area Co-ordinators | Mental Health Crisis Support
Urgent help with mental health
Do you, or someone you care about, need urgent mental health support?
- 24/7 support is available over the phone. Call NHS 111, selecting option 2 for mental health. This number is open 24 hours a day and is totally free and confidential.
Neighbourhood Mental Health Cafés
There are Neighbourhood Mental Health Cafés spread around Leicester, Leicestershire and Rutland, run by trained and supportive staff, who are there to listen and provide the practical support you may need when you need it most. All the locations and opening times are on the Leicestershire Partnership NHS Trust website
If you need extra support for issues with mental health, you can find resources, advice and information about local organisations below.
Samaritans
If you have feelings of distress or despair:
- Call the free support line 116 123 (24 hours a day)
- Email jo@samaritans.org
- Go to the Samaritans Leicester branch to talk to someone
Mental health needs resources
This set of resources is designed to help you find the right support to meet your mental health needs.
NHS Choices - 5 steps to mental wellbeing takes you through ways to improve your mental health and resilience.
Adults
Leicestershire Partnership NHS Trust - Helpful documents for your mental health and wellbeing
Pregnant women or new parents
If you’re feeling down before or after the birth of a child:
- visit NHS Choices - Feeling depressed after birth
- talk to your Midwife or Health Visitor
- contact your GP (if you aren’t registered with a GP you can find and register with a GP)
Taking care of babies and young children
- get advice about feeding your baby
- visit your local children’s centre
- find out more about Health for Under 5s
Children and young people
You can access services especially for children and young people experiencing emotional difficulties.
- Resources to support children and young people's mental health
- Healthy Together for 0 to 11 years (up until year 6 of primary school)
- Teen Health 11 to 19 service – young people can now access the service by completing the Teen Health 11 to 19 referral form This same form can also be used by any professional with the young person’s consent.
- Health for Kids - Feelings
- Health for Teens - Feelings
- Tellmi – a safe, anonymous app where young people can talk about absolutely anything. Tellmi moderators check everything to keep users safe and in-house counsellors are available for extra support.
- NHS - Child and Adolescent Mental Health Service (CAMHS)
- Beyond bullying
Mental health and substance use support
Guidance on the services available to safely support you with mental health issues and/or problematic use of substances – It's important to be directed to the most appropriate service or intervention.
In most cases the Mental Health Wellbeing and Recovery Support Service or Local Area Coordinators will be able to offer you (or people you work with) the best route for additional support.
For more serious concerns regarding someone’s mental health, please refer to Mental Health Crisis Support for information on the services available.
Mental Health Wellbeing and Recovery Support Service
In partnership with the Integrated Commissioning Board (Clinical Commissioning Group), we commission 3 providers to deliver this open access service (you're not required to have assessed eligible needs). The service provides information, advice and navigation and community recovery support to people experiencing issues with mental health.
All providers have:
- a detailed understanding of other support available in the community and also have links with support around substance use.
- good links to crisis services and can provide support for clients and care provider staff teams with information on how to identify mental health issues with clients.
Please see below for a description of each providers services, their contact details and the districts of Leicestershire that they serve:
Mental Health Matters (MHM)
Covers North West Leicestershire, Hinckley and Bosworth
This service helps anyone aged 18+ who is experiencing emotional and mental health problems, as well as their carers, by providing advice, information and support. It can help you to maintain and improve your emotional and mental wellbeing, become empowered to achieve your goals, and to live a meaningful and valued life in your community. They offer:
Information, advice and guidance
Enables you to learn about mental health and wellbeing services in your local community, exploring options available together to find what is right for you. They also discuss coping strategies and offer advice on things like benefits or relationships which are affecting your personal wellbeing.
A referral service
Other organisations that can offer support over the telephone on a range of issues including debt management, housing and benefit issues and will support you with this. They can put you in touch with local volunteers who can assist you with grocery shopping and getting gas and electric put onto meters.
One-to-one support with a trained recovery worker
Recovery workers who will listen and work with you to improve your mental health and achieve personal goals.
Contact Mental Health Matters (MHM)
Phone: 07816 269 726
Referral email: nwleicshbos.mhm@nhs.net
Website: www.mhm.org.uk
Life Links (provided by the Richmond Fellowship)
Covers Oadby and Wigston, Blaby districts and Market Harborough
Leicester Life Links is a mental health wellbeing and recovery service. There are 3 distinct strands to the service:
Information Line
This usually runs Monday to Friday (9am to 5pm) and provides information, advice and guidance to anyone seeking support with their wellbeing. This includes, but is not exhaustive of, signposting for issues such as benefits advice, housing, and food bank referrals.
Community recovery support
This is one-to-one support tailored to you to increase your resilience and improve your mental wellbeing. This is usually delivered in person on a weekly basis.
Peer support groups
These usually run across various community locations.
Contact Life Links
If you're interested in any aspect of our service and would like more information, please contact us on:
Freephone: 0800 0234 575
Email: Richmond.fellowshiplifelinks@nhs.net
Website: www.rflifelinks.co.uk (where you can also find more information, including lots of self-help tools)
NCHA - Charnwood and Melton Mental Health Wellbeing Service
Charnwood and Melton Mental Health Wellbeing Service is an advice, navigation and community recovery support service.
We provide support to people with emotional or mental health needs and their carers aged 18+, promoting wellness and recovery.
Advice and navigation through:
- A dedicated phone line and web chat available 9am to 5.30pm Monday to Sunday, offering advice and support
- Signposting to other services
Community recovery support through:
- Face-to-face or virtual 1-to-1 sessions offering support and advice
- 1 hour group sessions
- Group session held locally
Contact NCHA
Postal address: Unit B The Point, Granite Way, Mountsorrel, Leicestershire, LE12 7TZ
Telephone: 0800 434 6126
Email: CharnwoodandMeltonmh@ncha.org.uk
Referral email: referralsCMMH@ncha.org.uk
Opening hours: 9am to 5.30pm Monday to Sunday
Local Area Coordinators in Leicestershire
Local Area Co-ordination is a person-centred approach which focuses on your strengths and the assets of the community you live in. We look at how these assets be used to improve your quality of life, and make sure your communities are inclusive.
Find out if there’s a Local Area Co-ordinator in your area:
Mental Health Crisis Support
Covers all areas of Leicestershire
If you are worried about the immediate health and safety of an individual, please contact the emergency services directly on 999.
If concerns arise in terms of Individual’s mental health, mental capacity or if you feel that they cannot keep themselves safe either because of abuse or neglect by others or through self-neglect then intervention and support should be sought through the formal statutory services.
Allocated worker
If someone has an allocated worker from either Leicestershire Partnership NHS Trust (LPT) or the Local authority, then they should be immediately contacted and alerted to the concerns.
Without an allocated worker
If someone does not have an allocated worker and you are concerned about their mental health, then please contact LPT on:
- Telephone: 0808 800 3302 (24-hour NHS phone support line for all urgent mental health needs for people of all ages in Leicester, Leicestershire and Rutland).
The mental health Central Access Point (CAP) phone service, links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.
If someone does not have an allocated worker and you are concerned in relation to mental capacity or from a safeguarding and/or self-neglect perspective, then please contact the Adult Social Care Customer Service Centre:
Adult social care - online enquiry form
Phone: 0116 305 0004 (Monday to Thursday, 8.30am to 5pm and Friday, 8.30am to 4.30pm).
Outside of these times and in an emergency, please contact the Emergency Duty team on 0116 305 0888.
Other support
You, or a professional (concerned about a client) may also find other substance use support information useful.