Major incident declared as agencies join forces on gas outage

Partners band together to support communities without gas

Illustration of hand with heart on it supporting another a hand

Partners across Leicestershire have mobilised staff and volunteers this afternoon (Tuesday) to support the residents of Ratby and Kirby Muxloe affected by a gas outage. 

Cadent, National Grid, Severn Trent, Leicestershire Fire and Rescue, district and county council partners, the Red Cross and other partners have come together to keep residents safe. 

This morning, Cadent received reports of a loss of gas in Ratby and parts of Kirby Muxloe. Early indications showed that a water pipe had burst and water had entered gas pipes.

Engineers have been on site throughout the day investigating. Cadent teams have been on hand locally to support customers and a dedicated web page provides up to date advice. 

This evening, staff and volunteers from all agencies will visit the most vulnerable residents, to ensure that those who need extra help receive it. 

A number of road closures will happen so that repair works can take place. Partners will work together to alert residents in advance. Residents can view any road closures at:

We have declared a major incident this afternoon because of the loss of gas to parts of the county.

Our key advice is to avoid the area and if you live in an affected property, to keep in touch with Cadent’s website. Await an engineer to turn off your gas supply.

Our focus is on the most vulnerable and supporting those who need extra help with heating and cooking during this time.

Richard Sansom, Network Director for Cadent in the East Midlands, said: “We are supplying affected residents with electrical appliances, but we’re aware this will increase power usage. So, we’re asking residents in the area to reduce demand on the National Grid this evening. 

“We are grateful for everyone’s patience whilst we work to resolve this incident. I would encourage everybody to keep checking our website for any further updates which we will post as soon as we have them.

“We’ll continue to communicate with all of those affected so that they understand what is happening, and what support they can receive whilst we carry out these works. We are also working closely with Severn Trent Water and other agencies.”

The latest information is available at: Ratby | Cadent (

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