Appeals
Stage 1 - Informal resolution
Following assessment and panel decision, you will be notified of the outcome by your allocated worker. If you don't agree with the short break offer we have made to your child, or you feel that you are eligible for a short break but your request was declined, please get in touch with us within 10 working days by contacting the worker who undertook the assessment to discuss with them, or email sendshortbreak@leics.gov.uk.
At this stage, we will try to resolve the concern raised informally by getting information from you and reviewing everything provided to us. This may, or may not lead to a change of offer, which would be communicated to you in writing within 20 working days.
Stage 2 - Formal appeal
If you still disagree with the decision and wish to appeal, please contact the service manager by emailing sendshortbreak@leics.gov.uk, stating that it is formal appeal for the attention of the Short Breaks Panel.
The relevant manager will review the assessment, speak to the assessing officer as required, and present the appeal to the Short Breaks Panel for consideration. We will aim to respond to your appeal within 20 working days, or let you know if that isn't possible and set a new timescale. You will receive a written response to your appeal.
Stage 3 - Complaints procedure
If you’re not happy with our response to your appeal, you can make a complaint using our complaints procedure