Appeals
Stage 1 - Informal resolution
Following assessment and Panel decision you will be notified of the outcome by your allocated worker. If you do not agree with the short break offer we have made to your child, or you feel that you are eligible for a short break but your request was declined, please get in touch with us within 10 working days. Contact the worker who undertook the assessment to discuss with them.
At this stage, we will try to resolve the concern raised informally by getting information from you and reviewing everything provided to us. This may, or may not lead to a change of offer, which would be communicated to you in writing within 20 working days.
Stage 2 - Complaints procedure
If you’re not happy with our response to your appeal, you can make a complaint using our complaints procedure