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CORONAVIRUS UPDATE

Our response to the coronavirus outbreak is continuing – and our focus is on keeping critical services running, particularly those supporting vulnerable people.

We are currently working through the detail of the latest government announcements which affect Leicester city and parts of the county. 

Find out more about the support and guidance available, and any changes to our services.

Increased restrictions for Leicester and parts of Leicestershire announced 

Book a waste site appointment

Some of our sites have re-opened. You'll need to book an appointment if you'd like to visit a site to dispose of household waste.

You must not book an appointment if you are showing symptoms of Coronavirus (COVID-19).

Use your normal kerbside recycling and waste collections when possible – to find out the times and dates of your collections visit your district council website.

Sites that have re-opened

We have re-opened the following sites with social distancing measures in place:

Opening times

  • Cars: sites will be open 7 days a week (Shepshed will open 5 days a week) and you can book an appointment from 9.15am to 4.15pm (4x4s are cars as long as they aren’t modified and all seats are forward facing)
  • Vans and cars with trailers: can only book on Wednesday and Thursday mornings 9-11am (vans include pick-up trucks and any vehicles constructed, intended or adapted for the carriage of goods)
  • Pedestrian access is not permitted at any site

Accepted waste

Waste types will be restricted until further notice.

The type of waste we can currently accept are:

  • Garden waste
  • Wood and chipboard (including wooden furniture)
  • Cardboard for recycling
  • Scrap metal for recycling
  • Small domestic electrical appliances e.g. microwaves, vacuum cleaners, hair dryers, phones etc.
  • Non-recyclable household waste e.g. black bags or items that don’t fit in your wheelie bin (including mattresses and sofas)
  • Hardcore and soil (including flat glass and ceramics) (charges apply*)
  • Plasterboard (charges apply*)
  • Asbestos - cement bonded asbestos only - accepted at Whetstone on Wednesday mornings, and Kibworth on Tuesday and Wednesday mornings (charges apply*)
    You can dispose of 30 sheets or bags (or a combination of both); 10 lengths of guttering; 1 water tank

*Charges: card payments only, taken contactless on site

Waste we cannot accept

  • Trade waste - see how to dispose of business or commercial waste
  • Large domestic electrical appliances e.g. fridges / freezers, washing machines, cookers etc.
  • Household batteries
  • Car batteries 
  • Fluorescent tubes and energy saving bulbs
  • TVs and monitors
  • Liquid waste e.g. paint, cooking oil, engine oil, etc.

Book an appointment

You must book an appointment if you need to visit a site. Do not turn up without an appointment as you will be turned away.

The online booking form requires you to log in with a Leicestershire County Council ‘Self’ account.

  • If you don't have a Self account, sign up for a Self account first. New sign-ups will receive a verification email (check spam / junk folders) - click the link in the email to verify your account. You'll then be directed to a profile form to add your name and address.
  • If you already have a Self account, please ensure it has your current address. To update the address, log in and click ‘Welcome to Self!’ then select ‘My profile’.

Book a waste site appointment  Log in to your Self account

If you don’t have an email address and would like to book an appointment, please contact our Customer Service Centre - details on Contact us.

Please beware that call waiting times might be longer than usual as we deal with a higher number of calls during this time. You will not receive a priority booking if you call, appointments are offered on a first come, first serve basis no matter whether you call or book online.

Your appointment

If you have, or suspect you may have any Coronavirus (COVID-19) symptoms, do not attend.

  • Please turn up on time for your appointment
  • Bring your confirmation email with you – you can show this on your device or as a print out through your vehicle window
  • If you cannot safely lift your items of waste from your vehicle, please bring a member of your household with you to help unload. A maximum of 2 adults will be allowed out of the vehicle
  • Please respect each other and site staff during this difficult period. The decision of site staff is final.
  • If you are unable to attend please cancel or rearrange your appointment as you can only book two appointments in a 2-week period
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