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CORONAVIRUS UPDATE

We are taking the necessary immediate and longer-term steps to support and protect residents, staff and partners. Our focus is on keeping critical services running, particularly those supporting vulnerable people.

Find out more about the support and guidance available, and any changes to our services.

Advice and support on Coronavirus (Covid-19) 

Book a waste site appointment

You should only go to a site if your waste cannot be stored at home without causing a risk of injury, health or harm to a you or other members of your household. If you can temporarily store your waste in a way that does not pose a risk to yours or others safety or human health, then you must do so.

You must not book an appointment if you are showing symptoms of Coronavirus (COVID-19).

Use your normal kerbside recycling and waste collections when possible – to find out the times and dates of your collections visit your district council website.

Sites that are re-opening

We are re-opening the following sites with social distancing measures in place:

Opening times

  • Cars: sites will be open 7 days a week and you can book an appointment from 9.15am to 4.15pm (4x4s are cars as long as they aren’t modified and all seats are forward facing)
  • Vans: can only book on Wednesday mornings (vans include pick-up trucks and any vehicles constructed, intended or adapted for the carriage of goods)
  • Pedestrian access is not permitted at any site
  • You’re not permitted to bring a trailer to these sites

Accepted waste

Waste types will be restricted until further notice.

Currently we cannot accept any other waste types such as cardboard and scrap metal for recycling.  If you cannot store these items at home and bring them to the site they will have to be placed in the non-recyclable waste bin.

The type of waste we can currently accept are:

  • Garden waste
  • Wood and chipboard
  • Non-recyclable household waste e.g. black bags or items that don’t fit in your wheelie bin
  • Hardcore and soil (charges apply – card payments only, taken contactless on site)
  • Plasterboard (charges apply – card payments only, taken contactless on site)

Waste we cannot accept

Book an appointment

You must book an appointment if you need to visit a site. Do not turn up without an appointment as you will be turned away.

The online booking form requires you to log in with a Leicestershire County Council ‘Self’ account.

  • If you don't have a Self account, sign up for a Self account first. New sign-ups will receive a verification email (check spam / junk folders) - click the link in the email to verify your account. You'll then be directed to a profile form to add your name and address.
  • If you already have a Self account, please ensure it has your current address. To update the address, log in and click ‘Welcome to Self!’ then select ‘My profile’.

Book a waste site appointment

If you don’t have an email address and would like to book an appointment, please call our Customer Service Centre on 0116 305 0001.

Please beware that call waiting times might be longer than usual as we deal with a higher number of calls during this time.  You will not receive a priority booking if you call, appointments are offered on a first come, first serve basis no matter whether you call or book online.

Your appointment

If you have, or suspect you may have any Coronavirus (COVID-19) symptoms, do not attend.

  • Please turn up on time for your appointment
  • Bring your confirmation email with you – you can show this on your device or as a print out through your vehicle window
  • If you cannot safely lift your items of waste from your vehicle, please bring a member of your household with you to help unload. A maximum of 2 adults will be allowed out of the vehicle
  • Please respect each other and site staff during this difficult period. The decision of site staff is final.
  • If you are unable to attend please cancel or rearrange your appointment as you can only book one appointment in a 2-week period
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