Skip to main content
CORONAVIRUS UPDATE

Our response to the coronavirus outbreak is continuing – and our focus is on keeping critical services running, particularly those supporting vulnerable people.

We are currently working through the detail of the latest government announcements which affect Leicester city and parts of the county. 

Find out more about the support and guidance available, and any changes to our services.

Increased restrictions for Leicester and parts of Leicestershire  

Report a road problem

You can tell us about problems or defects on roads or pavements in the county, such as potholes, through our online form

Coronavirus update

Road problems

We are continuing to work to our standard response times, but we’re having to review our maintenance processes. As the situation develops we will regularly assess our ability to carry out maintenance works and resources will be redeployed as necessary from planned to safety critical works.

Grass, hedges and trees

All reports of hedges and trees causing an obstruction will be investigated, however, action will only be taken if a safety critical issue is identified.

We started our grass cutting in rural areas on 20 April 2020. This means we are cutting verges which are outside village or urban areas.

To begin with, we will only be cutting the grass in rural areas where it impacts on road user’s visibility. We will review this approach regularly to make sure we’re working safely and maintaining social distancing.

We have delayed grass cutting in urban areas so we could make sure that we have enough equipment and staff to comply with social distancing. The urban grass cutting programme will start on 4 May.

Because of this necessary delay, and the rate of growth, it will take us longer than normal to complete the first cut. The quality of the first cut might also be different.

At the moment, we can’t specify cutting dates for individual areas and we can’t respond to individual queries. Thank you for your patience and understanding whilst our staff work hard to cut the grass across the county.

All arrangements that have been put in place with parishes who have applied to be part of the wildflower verge scheme will still apply.

The situation will be reviewed regularly and updated if necessary.

You can report most types of problem with county roads or pavements online, this includes:

To report problems in Leicester city please contact Leicester City Council

Report the problem online

Some problems like graffiti, fly-tipping and abandoned vehicles must be reported to your district council. 

How we deal with road problems

Potholes

All potholes need to be classified, before repairs can be scheduled. 

When a member of the public reports a pothole, we will ensure an inspector visits and classifies the problem within 14 days.

The pothole is classified according to how serious it is and this dictates how quickly it is fixed:

Category 1 defects

  • Require prompt attention as they represent an immediate or imminent hazard or a risk of short-term structural deterioration.
  • These defects will be fixed or made safe at the time of inspection, if reasonably practicable.
  • If it’s not possible to fix or make the defect safe at time of inspection, repairs of a temporary, or permanent nature will be done within 3 working days.

Category 2 defects

  • Require attention, but do not represent an immediate or imminent hazard.
  • These defects have a target repair period of 90 calendar days from being reported by the public or will be included within a planned highways maintenance programme.

Grit bins

Refills

All bins are re-stocked at the beginning of the winter season and re-filled as part of a schedule as and when resources and priorities allow. During severe weather our resources are likely to be fully committed clearing priority routes and it is unlikely that salt bins will be re-stocked until the weather improves. We do not respond to adhoc requests for grit bins to be refilled.

Damaged grit bins

Please use the online form to report a damaged grit bin. Where a parish council is responsible for the bin a replacement will only be provided if the parish meet the replacement or repair costs. Where Leicestershire County Council are responsible for the bin we will replace or repair the bin.

Grass, hedges and trees

Grass cutting is scheduled between March and October, but is dependent on weather and may be subject to change.

Hedges and trees in general, are the responsibility of the adjacent landowner, although a small proportion do form part of the highway assets.

It may be worth notifying the adjacent landowner before contacting us, as they might be able to resolve the issue. 

We will ensure an inspector visits and investigates the problem within 14 days.

For grass cutting issues, we will try and get these resolved as soon as possible.

For tree and hedge issues, we will find out who is responsible and ask them to cut back the trees within a reasonable timescale. If they don’t we will arrange to undertake the work ourselves and recharge them.

Top of page